returns and complaints


At AYLIMA, you always have a 30-day right of withdrawal. You are responsible for the shipping costs yourself and it is important that the product is not used before a return takes place, so the packaging must be unbroken. 

When your return has been received, it needs to be approved by AYLIMA, in the event of an invalid return, we will contact you via email.

When returning, you bear the risk for the product and it is therefore very important that the product is returned in an undamaged original packaging and that all possible accessories and manuals are also sent with it. Feel free to use the original box your order came in as outer packaging when returning. Pack your return well and send your package traceable - NOTE! Not recommended, not Schenker. 

Mark the return clearly with AYLIMA, add a note where your name and email address appear and send the package to: 

Dream Logistics AB
To: Dream Logistics
Viaredsvägen 24
504 64 Borås

Reimbursement of received and approved returns takes place within 30 days.


According to Swedish law, you as a consumer have the opportunity to complain about a product for up to 3 years after purchase, however within a reasonable time from the discovery of a fault. The right to complain applies to errors that can be derived from the production of the product and thus does not apply to normal wear and tear or aging of the product.

AYLIMA GROUP AB reserves the right to remedy the error in the first place, redelivery of the product in the second place and repurchase in the last place. Please contact our customer service regarding questions about complaints and returns at Please note that AYLIMA GROUP AB is not responsible for return shipping.

In the event of a dispute, we follow the General Complaints Board's decision.