FAQ

Do you have a question?

Delivery

Our delivery time is 2-7 working days within the Nordic region. About 10 working days outside the Nordic countries.

We currently do not have an express option.

Yes. When your package is sent from the warehouse, you will receive an email with a tracking link where you can follow your package.

When your package is sent from the warehouse, an email is sent to you with information that your package is on its way to you along with a tracking link where you can follow your package.

In Sweden, you can choose Postnord, DHL, Instabox and budbee. Enter your request in the order and we will arrange your alternative.

Please contact our customer service together with a picture showing how the package has been damaged and we will be happy to help you further. contact Customer service here

Contact our customer service here then we will be happy to help you further. 

No. All countries we deliver to are duty-free.

If you do not collect your package from your agent, it will automatically be sent back to us after 7 days. We then charge a fee of SEK 250 for unclaimed packages. See our terms of purchase.

You can go to the agent and enter the last four digits of the tracking link (which you have received by email) along with the ID if they ask for it. You are also welcome to contact our customer service here

No

EU

When your package is sent from our warehouse, you received an email with a tracking link where you can track your package. If you cannot see your package via the tracking link, please contact us here

Try refreshing the link again. Sometimes the link is updated a few days before the package arrives. If you have not received the package after a few days, please contact us here then we will help you further. 

My order

Please check if it has ended up in your email's junk folder. During launches and higher pressure on the website, the order confirmation may also take some time before it arrives. If you have not received your order confirmation the day after a purchase, please contact us here then we will send it to you.

We cannot add a product to an already placed order. You are very welcome to place a new order.

You are always welcome to email us here then we will be happy to help check if it is possible. However, it is not a guarantee.

You can always email us here and check if it is possible. If the order has already been processed, it is unfortunately not possible. 

We regret that you have received the wrong product or a product is missing. Email our customer service here then we will help you.

We truly regret this. Please email our customer service here with a description of what is wrong with the product together with a picture or video showing how the product is wrong, we will help you further.

Unfortunately, it is not possible to change the payment method after an order has been placed. If you have any questions regarding your payment, you are always welcome to contact our payment provider Klarna.

You can always postpone the invoice via Klarna.

As our orders are usually packed shortly - it is usually not possible to make a change. Always try emailing customer service. In most cases, you can supplement with a new order or send the package back in a return.

We no longer send out packing slips in the packages out of consideration for the environment. You can see what you have bought both on "my pages" and in the order confirmation you received upon purchase.

Contact customer service then we will help you further before you place another order.

We have a delivery time of 2-7 working days. If you have not received your order after this time span, please contact us here then we will help you with your order. 

You are most welcome to make a return. You will find all the information on how to proceed here

When our goods have been packed and sent from our warehouse, you will receive an email with a notification that your package has been packed and is on its way to you. In this email you will also receive a package number where you can search for your package.

Tracking link for package sent with Postal code

Tracking link for package sent with DHL      

Tracking link for package sent with Instabox    

Returns and complaints

You will find all the information on how to make a return here

Always 30 days right of withdrawal.

In the event of a return, you are responsible for the return cost yourself.

Within 30 days after we receive your return. A refund will then be made to your account or your invoice will be credited. 

We apologize that you have received an incorrect product. Contact our customer service here then we will help you further. 

Please contact our customer service here together with a picture showing how the package has been damaged, we will be happy to help you further. 

If you wish to change the color of one and the same product, this is possible. Then you can make a return and include a note with which color you wish to change to. Unfortunately, it is not possible to change to another product, but you then need to make a return on the product you do not want.

If you feel that you have received a defective product, you are most welcome to contact our customer service here then we will be happy to help you further. 

If you have received a damaged or defective item, you need to contact us here , preferably with a picture of the product, so that we can help you further. 

We do not send out return slips with your order out of consideration for the environment.

If you do not collect your package from your agent, it will automatically be sent back to us after 7 days. We then charge a fee of SEK 250 for unclaimed packages. See our terms of purchase here

Payment and refund

If you log into your account in the Klarna app or via their website, you will find all information regarding your payment.

Unfortunately, we are not able to update the payment method on an order that has already been placed. If you have a question regarding your payment, you are always welcome to contact our payment provider Klarna

If money has not been withdrawn or reserved from your account, it may be that your order has not gone through, or you have chosen to pay via partial payment or invoice. Please contact our customer service here then we will help you. 

Via the Swedish website, you can pay via: Card payment (VISA, Mastercard and American Express), invoice and partial payment via Klarna.

We try to pay you back as soon as possible, but no later than 30 days. From the time we have entered information about repayment, card payment takes approx. 2-5 banking days.

You will receive the invoice via email when your package has been sent from our warehouse. If you have not received it, you can also log in to your Klarna account or alternatively contact our customer service here

It may take up to 30 days for us to process refunds. Please contact our customer service here if that time has been exceeded, we will check your case. 

Check your trash can if it has ended up there. If it does not, you are most welcome to contact us here then we will help you further. 

There can be several different reasons, but one tip is to log into your internet bank and see if your card is open for internet purchases.

My page and login

You can click on "forgot password" and a reset link will be sent to you. 

- You see all your orders
- You see which products you have under surveillance
- You can review purchased products 

Via my pages you will find all of your orders that have been ordered with the same email address that is linked to your account

Some time after you have received your product, we will send you an email where you can review your product. You can also log in to my pages and leave a review there.

Then you need to email our customer service here who will be happy to help you further.

Email our customer service here then we will delete your profile. 

You log in by clicking on the icon for 'My pages' in the top right corner of the start page.

If you receive a message that your customer number or security code does not work, contact our customer service.

Products

YES. Through our reseller

You get news and information when you sign up for our newsletter and via our social channels:

Instagram
Facebook
TikTok

Absolutely, we are happy to help you. On many of our product pages, we print the products that match together. You can also check our Instagram and "highlights" for more inspiration and information about matching products. If you do not find what you are looking for, you can always contact us here

And!

And!

Lukewarm water

No.

Social media and pr

Absolutely. We have a reseller program. Contact Us here

Facebook

Instagram

Tiktok

Youtube

Other questions

You will find all the information here

You will find all the information here

AYLIMA

And.

Contact Us here

The warranty period is 1 year from the date of purchase. This warranty covers manufacturing defects on
the product itself. To obtain a replacement covered by this warranty, use our
contact form on the "Contact us" page. In the e-mail, you must state your
full name, address, order number and a detailed description of the problem.
Finally, write "Warranty Case" as the subject of the email or letter.

Please note that repair/replacement will be charged in the following cases, including under
warranty period:

Faults or damage caused by improper use or carelessness (impacts, dents, crushing,
crushed, etc.)

Failure or damage caused by improper repairs or modifications

Failure or damage caused by fire or water or a natural disaster such as
an earthquake

Aesthetic changes that occur with normal wear and aging (minor scratches
etc., on the case and/or glass)

This warranty means that you can get free replacement in accordance with these terms and
within the stated warranty period, and shall not limit any legal right of the customer.

IPL Hair Removal

IPL, Intense Pulsed gentle light to the skin and is absorbed by the hair root. The light stimulates the hair follicles to enter the resting phase. As a consequence, hair splits naturally and regrowth is prevented, leaving your skin silky smooth.

The hair growth cycle consists of different phases. IPL technology is effective on hair in the growth phase. Not all hairs are in the same phase at the same time. Why we recommend a 4-12 week treatment schedule to ensure that all desired hairs are effectively treated during their growth phase.

Note that IPL treatment is not effective if you have white, red or gray hairs as they do not absorb enough light.

PL technology, gently pulses light towards the skin which is absorbed by the hair root. The darker the hair, the better the light from the device is absorbed. The light from the light flashes stimulates the hair follicles to enter the resting phase. As a consequence, the hair splits naturally and regrows
is prevented and leaves your skin silky smooth. The hair growth cycle consists of different phases. IPL technology is only effective on hair in its growth phase. Not all hairs are in the same phase at the same time. Why we recommend a 4-12 week treatment schedule to
ensure that all hairs are effectively treated during their
growth phase. NOTE treatment with this device is not effective if you have white, gray or red hairs as they do not absorb enough light.

What you can expect after the 1st treatment. After first
treatment, it may take 1-2 weeks for all hairs to disappear. During the first few weeks, you will still see hair growing.
These have probably not been in their growth phase during the first treatments.

2-3 Treatments. It is important to continue to treat accordingly
recommended treatment schedule to get results.

4-5 Treatments. A reduction in the number of hairs should be visible. Continue to treat with frequent enhancement treatments every 4-8-12 weeks to maintain results.

1. Shave and clean the area to be treated.

2. Plug in the power cord and turn on the device.

3. Select your desired power level (1-6)

4. Put on the safety glasses that are included.

5. Place the device against the skin so that the red light starts flashing.

6. Press the light flash button, move the device to a new area and repeat.

7. Treatment complete. If you want, apply aloevera gel or moisturizing creme / lotion.

1. Plug in the external power cord. The red indicator emits a flashing red light. Hold the ON/OFF button for 3 seconds. The device is on.

2. Press the ON/OFF button to adjust your personal intensity level (Strength).

Level 1 is the lowest and level 6 the highest. We recommend that you perform a skin test on the respective skin area before starting your treatment. This is to identify which intensity level suits you
and your skin tone.

3. Aim the device at the hair area. When the device is in contact with the skin, the indicator lights up pink. Press
light flash button to start treatment. Hold down the light flash button for 3 seconds to automatically give
flashes. This is the so-called "Glid" function, the red indicator then turns blue.

For occasional flashes. Aim the device at the hair area and press the light flash button to treat.

For the slide function. Hold down the flash button for 3 seconds. The indicator turns blue. The device is coming
automatically emit flashes of light until the device has left the skin.

When the device is on but not in use, it goes into sleep mode after 5 minutes. The device is restarted by
hold the ON/OFF button for 2 seconds.

To turn off the device. Hold the ON/OFF button for 3 seconds, the fan will continue to cool down the device and after 1 minute it will turn off.

TOUCH-UPS
After the initial treatment phase of 4-8 treatments, we recommend maintenance treatment every 4-8-1 weeks when you see the hairs start to grow back. This is to maintain the results and enjoy silky smooth skin for several months. The time between treatments can vary depending on your individual hair growth and
over different body areas.

AFTER USE
Your skin may show slight redness, sting and/or feel warm. This reaction is completely harmless and disappears quickly. Dry skin and itching can occur due to shaving or a combination of shaving and
light treatment. You can cool the area with ice or a wet cold cloth. If dryness persists, apply an unscented moisturizer to the treated area 24 hours after treatment.

After use, it is safe to apply lotion, creme, deodorant, moisturizer or cosmetics on it
treated area. If you experience skin irritation or redness after the treatment, wait until it
disappears before you apply any product to your skin.

AYLIMA-IPL is clinically tested and approved. AYLIMA-IPL is
CE marked, safe, effective and made to use
home.

One of the biggest advantages of IPL over other types of hair removal is that it is significantly less painful. The feeling can almost
described as a warm feeling over the skin.

Most people notice results after 4 weeks. Complete
You will only notice results after 12 weeks.

It is important to understand that with all forms of IPL/laser (regardless of
whether it takes place in a salon or at home) a certain form is always required
of maintenance treatment afterwards to prevent hair from growing back.

AYLIMA-IPL technology, gently pulses light against the skin which
absorbed by the hair root. The darker the hair the better
the light from the device is absorbed. The light from the light flashes stimulates the hair follicles to enter the resting phase. As a consequence, hair splits naturally and regrowth is prevented, leaving your skin silky smooth.

The hair growth cycle consists of different phases. IPL technology is only
effective on hair in its growth phase. Not all hairs are in the same phase
at the same time. Why we recommend up to a 12 week treatment schedule to ensure all hairs are effectively treated during their growth phase. Next, we recommend one
continuous maintenance treatment 1 time every, every other or
every three months to maintain results.

IPL works best on darker hair colors.

People with lighter hair colors such as red, gray and very
We advise against treating blonde (white) hair with IPL as
hair removal method.

This is because very light hair does not contain enough
with melanin to be able to bring the light down to the root, while
red hair contains a different type of melanin and does not respond
good at IPL treatment.

It is possible to see results with blonde hair and it can
more treatments are needed than for people with darker skin
hair before the desired result is achieved.

IPL also needs a low melanin content in the skin, so the skin
does not attract the light but the hair. Dark skin tones have
therefore more likely to absorb it intensively
pulsating light which can burn the skin.

You should not use IPL on tattoos - all around is fine.

Not all, but many. Avoid eyes, penis and anus. You will find more
information in your instruction manual.

We recommend using
protective glasses for all types of IPL
treatment. That is why they are included completely free of charge in your AYLIMA IPL KIT.

Deliberately exposing your skin to natural or artificial sunlight for the purpose of developing a tan affects skin sensitivity
and color. Therefore, the following is important. Wait at least 48 hours before tanning after each
treatment. Even after 48 hours, make sure that the treated skin does not show
any redness. If you expose your skin to the sun (without tanning intentionally) during 48
hours after the treatment, use sun protection factor SPF50+ on them
treated areas. After this period, you can use SPF30+ for two weeks. After sunbathing pay attention to
your skin so you don't burn yourself. Perform a skin test to determine light intensity setting. Do not use IPL on sunburned body areas.

If you have used an artificial sunscreen for example (tan without sun) wait until it
artificial tan disappeared before
you treat with IPL.

OBS!
Temporary and indirect sun exposure
does not qualify as sunbathing.

Yes. Our recommendation is to shave the areas to be treated
IPL. It enables the light to be absorbed in the hair follicles, which gives an effect
treatment. Shaving with a razor or trimmer takes the hair down to an ideal length
for aA use IPL with best results.

The diA AYLIMA IPL kit includes a free razor

* We do not recommend hair removal creams or waxing when possible
counteract the effect of IPL.

Our recommendation is that you use AYLIMA-IPL once per
week for the first 12 weeks. Then use the device once a month for 3 months or until you achieve the desired result.

AYLIMA IPL KORA delivers approximately 500,000 flashes of light, which corresponds to more than 10 years of life if you follow our recommendations.

AYLIMA's IPL device has an energy frequency of 6.18-9.5 J / cm2. This is an ideal, approved and safe level to treat at home.

No.

We advise against IPL treatment during pregnancy and breastfeeding. This is due to the hormonal surge that occurs, which increases the risk of skin irritation and
inflammation.

Our recommendation is not to use IPL over dark freckles. On lighter freckles, it is good to use IPL treatment.

We recommend that you only shave with a razor or a trimmer
needs. We advise against hair removal methods that remove the entire hair root as it is
the part that absorbs the light during the IPL treatment, which is a prerequisite
for a successful and effective IPL treatment.

* You should therefore not wax, pluck, thread or epilate between treatments.

And.

Yes! It is completely normal. The light energy which
produced through IPL allows you to feel a light
burnt smell. The smell arises when you may have missed a couple of hairs when e.g. shaving with a razor or appliance.

To avoid a burnt smell, be as thorough as possible with your shave before IPL treatment.

FAQ ELVA

To start ELVA, hold the ON/OFF button. Press the ON/OFF button to change the setting. Adjust the intensity with the plus or minus buttons.

Setting 1: Cleaning with blue light

Tip! Can be used with or without a cotton pad.

With cotton pad: Insert a cotton pad against the massage head, press
fasten the fixation ring so that it holds the cotton pad in place, apply
makeup remover/cleansing lotion and cleanse the face.

Without: Hold a finger/fingers on the touch sensor and enjoy a warming facial massage with EMS microcurrent + microvibrations +
heating.

Setting 2: Deep cleaning with the cleaning silicone brush, adjust the intensity with the plus or minus buttons.

Setting 3: Treatment with red light + EMS microcurrent + microvibration + heating. Apply face serum, essence or face mist to the face.
Hold a finger(s) on the touch sensor and treat. Adjust
the intensity with the plus or minus buttons.

Setting 4: Treatment with phototherapy: light blue light + heating. Use the massage head against the desired part of the face to be treated.

AYLIMA-ELVA is a deep cleansing skin rejuvenator
facial massager with multiple functions.

EMS microcurrent:

Massages and stimulates muscles using microcurrent, restores
muscle elasticity and stimulates the skin which increases the production of
ATP, which is important for collagen production.

Heating:
Warming promotes absorption and tightens the skin, which means that
the skin becomes fuller.

Microvibrations:
Through mechanical vibration and electrical stimulation, the skin is tightened, increases its elasticity and improves the metabolism of skin cells.

Phototherapy:
light blue as well as blue light can repair rough skin surface, make skin smooth, inhibit acne and eliminate acne. Red light can promote collagen production and effectively inhibit skin wrinkles, blemishes, dark spots and restore skin elasticity and shine.

Size 36*66mm

Product net weight 95g

Includes machine, manual, charger

Input voltage/power 3.7/ 600mAH

Waterproof IPX7

Intensity 1-4

Those who have undergone plastic surgery on the face or have subcutaneous metal implants. The device has not been tested on pregnant women.

Rinse with lukewarm water.

The device is completely sealed from Damm and protected from water to a depth of up to 1 meter.

Contact Us

Monday-Friday 08:30-17:00

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