Terms of purchase
Generally
All prices include value added tax applicable at the time of sale, currently 25%. To make a purchase on aylima.com, you must be over 18 years of age. If you are under the age of 18, according to the Parental Code, the guardian's consent is required. By placing an order on aylima.com, you agree to the currently published terms and conditions stated below and certify that the information you provide about yourself is correct.

The terms we, our, our and us below refer to AYLIMA / AYLIMA GROUP AB

Company information:
AYLIMA GROUP AB 
Gårdsvägen 2B 
16970 SOLNA

email: info@aylima.com
Organization number: 559273-1904


Annat EU land
Residents in an EU country other than Sweden can submit complaints online via the European Commission's platform for mediation in disputes, see http://ec.europa.eu/consumers/odr. In the event of a dispute, we follow the decision of ARN or the corresponding dispute resolution body. Disputes regarding the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.

Limitation of liability
We take no responsibility for indirect damages that may occur due to the product. We accept no responsibility for delays/errors as a result of circumstances beyond the company's control (Force Majeure). These circumstances can be, for example, labor conflict, fire, war, authority decision, reduced or non-existent delivery from the supplier. Furthermore, no responsibility is taken for any changes to products/product characteristics that have been changed by the respective supplier and other factors beyond our control.

Ordering
When you have completed your order, an order confirmation will be sent to your email address. In the confirmation you will find all information about your products, price, billing and delivery address. If there is an error in the order confirmation, you must contact us immediately customer service.

Payment
We accept cards, invoices and partial payments via Klarna.

Unclaimed packages
You must provide valid and accurate delivery information. If AYLIMA GROUP AB receives back a package that was sent to the wrong address or not picked up, it is up to you to pay new shipping. For orders that are not picked up, we charge a fee of SEK 250.

Promotions
It is not possible to combine any discount codes with other campaigns or offers, unless otherwise stated.

Delivery
Our normal delivery times are 2-7 working days depending on the selected shipping option. Orders placed on weekends are shipped the following Monday at the earliest. If delays in delivery should occur (without us notifying you of a longer delivery time), please contact our customer service.

Privacy policy for AYLIMA GROUP AB / Introduction and summary
Your personal integrity is important to AYLIMA GROUP AB. In this policy, we want to inform you about how we process your personal data and rights. Personal data is information that can be linked to you as a private person, for example your name and contact information.

To summarize, we process your personal data:

To the extent required to be able to handle and deliver your order. To provide you with offers and inspiration. Both through newsletters, SMS and targeted personalized marketing in social media, as well as otherwise online and offline. To communicate with you and answer your questions. To ask you about AYLIMA and your experience of us. To remind you of an abandoned " shopping basket". To create and maintain a customer account. To comply with laws and regulations (eg consumer and accounting law).

You have several rights under the Data Protection Act. For example, you always have the right to object to marketing. You can also read about how you can influence our processing of your personal data - what rights you have.

Do you want to know more? Please read our detailed explanations below. You can read about how, why and how long a period of time we process your personal data.

Who is responsible for the processing of your personal data?
AYLIMA GROUP AB, with registration number 559273-1904, is responsible for the processing of your personal data. Note that our providers of payment solutions, for example Klarna, process personal data that they retrieve from our website when making purchases and are themselves responsible for their processing. If you wish to contact us about the processing of your personal data, please contact us at info@aylima.com. Our address is Gårsvägen 2B 16970 Solna.

From whom or where do we collect your personal data? We process personal data that you have shared with us.

Who can access your personal data?
Your personal data is mainly processed by us at AYLIMA. We will never sell your personal data. In some cases, we share your personal data in order to fulfill our obligations to you in a good and efficient way:

In order to make sure that you pay us, our providers of payment solutions will have access to your personal data. In order for us to be able to deliver your products to your home address or delivery point and to handle returns, we will share your personal data with shipping companies. In order to collect and publish your reviews on our website, we share your personal data with the supplier who provides us with technical solutions for to collect and publish the reviews. In order to market relevant products and to make our website as relevant as possible, we share your personal data with those who provide us with marketing services. For example, Google and Facebook. We will share your personal data with IT providers who process the personal data on our behalf as assistants to help us with IT services.

You can contact us if you want more detailed information about who we share your personal data with.

Do we transfer your personal data outside the EU/EEA?
AYLIMA generally processes your personal data within the EU/EEA, but in individual cases we use suppliers from countries outside the EU/EEA. When we transfer your personal data outside the EU/EEA, AYLIMA ensures that there is a sufficiently high level of protection. AYLIMA may transfer your personal data to the USA, to our newsletter provider as well as our suppliers who provide services to market relevant products and to make our website as relevant as possible. Contact us if you have any questions about how we share your personal data.

How can you influence the processing of your personal data?
According to data protection laws, you have several rights to influence our processing of your personal data. Read more below.

Right to withdraw consent and to object to treatment
You have the right to fully or partially withdraw consent for the processing of your personal data. Your revocation will apply from and including the time you revoke consent. You have the right to object to the processing of your personal data. You always have the right to object to marketing from us, such as newsletters. You generally have the right to object when the processing is based on a balancing of interests. Read more about what that means below. In some other cases, the right to object does not exist (eg because we have to save your personal data). If we can show compelling legal reasons for the processing that outweigh your interests and fundamental rights or if it is for the purpose of settling, exercising or defending legal claims, you never have the right to object to the processing.

Right of access
You have the right to receive confirmation as to whether we are processing personal data concerning you. You can access the personal data and receive a copy of the personal data that we process.

Right to rectification
You have the right to have inaccurate personal data concerning you corrected and to ask us to have incomplete personal data supplemented.

Right to erasure ("the right to be forgotten") and restriction of processing
Under certain circumstances, you have the right to have your personal data deleted. This applies, for example, if the personal data is no longer necessary for the purpose for which it was collected or processed or when you withdraw your consent on which the processing is based and where there is no other legal basis for continuing the processing. You also have the right to request that AYLIMA limit the processing of your personal data. This applies, for example, when the correctness of the personal data is questioned by you or if the processing is illegal and you object to the deletion of the personal data and instead request that the use be restricted.

Right to lodge a complaint with a supervisory authority
You always have the right to lodge a complaint with a supervisory authority. You can do so in the particular EU/EEA Member State where you are domiciled, where you work or where an alleged breach of applicable data protection legislation occurred. In Sweden, Datainspektionen is the supervisory authority. This right does not affect other administrative or legal actions.

Right to data portability
You have the right to ask us to transfer some of your personal data that we have about you to another company (data portability). This right applies to personal data you have provided us with in a structured, commonly used, machine-readable and compatible format if:

The processing is based on consent or a contract; and processing is performed automatically.

When you exercise your right to data portability, you have the right, where technically possible, to have personal data transferred directly from AYLIMA to another data controller.

How and why do we process your personal data?
Our goal is to be as transparent as possible regarding how and why we process your personal data. In the table, you can read more detailed information about why we process your personal data (purposes of the processing), which personal data we process, our legal basis for processing your personal data and how long we process your personal data for each purpose.

Treatment before purchase
In order for us to be able to communicate with you and to receive feedback from you, we must process your personal data. If you do not provide us with your personal data for these purposes, we will not be able to provide you with the service or answer your questions.

For what purposes do we process your personal data?

What personal data do we process?

What is our legal basis for processing your personal data?

How long do we process your personal data for the specific purpose?

To save your abandoned cart and remind you of the product(s) you have left in the cart if you have started a purchase by entering your email address.

Information about your shopping cart and the email address you gave us when you started your purchase.

Our legitimate interest in making it as easy as possible for you to purchase the product you have shown interest in by adding it to the shopping cart.

From the moment you place the product in the shopping cart until you make a purchase, but not more than five (5) days.

To be able to communicate with you.

Your email address when you leave feedback and cookies.

We also process information that you provide us with when you give us feedback.

Processing is necessary for the performance of our contract with you.

For one (1) year.

To answer your questions.

Your name, contact information, photos you send us and other information you provide us with.

Processing is necessary for the performance of our contract with you.

For three (3) years or as long as required by law.

Processing required for the execution of purchases and agreements, etc.

In order for us to complete your purchase, for example deliver the product, we need to process your personal data. We also need to process your personal data to comply with statutory regulations or other requirements, such as the requirements of the Accounting Act to save data and consumer protection laws. If you do not provide us with personal data for these purposes, we will not be able to complete your purchase with us. Please note that our payment solution providers also process your personal data to administer the payment for your order. Our providers of payment solutions are independently responsible for such processing. Some of our payment solution providers allow you to choose an easier way to complete purchases by automatically filling in your personal information or being remembered on your device.

For what purposes do we process your personal data?

What personal data do we process?

What is our legal basis for processing your personal data?

How long do we process your personal data for the specific purpose?

To administer your purchase, i.e. to know who we are entering into a contract with, to confirm your purchase, to deliver your purchase and communicate with you regarding your delivery and collect information about your experience.

Your name, contact details such as email address and delivery address, order information, selected payment method and IP address

Processing is necessary for the performance of our contract with you.

Twelve (12) months after placing the order.

If you want to use your right of withdrawal, open purchase or exchange your product and to be able to comply with consumer protection laws.

Your name, phone number, email address, address and information about your purchase, such as your payment method. 

We also save the information you provided when you use your right of withdrawal, open purchase or when you exchange a product.

The processing is necessary for the performance of our contract with you and for us to comply with relevant consumer protection laws.

From when you complete your purchase and twelve (12) months thereafter. If you choose to exercise any of your rights, we will process your personal data until we have made a decision regarding the right of withdrawal, open purchase or exchange of a product and completed any refund or sent you the new product.

To handle any complaints, claims and/or legal disputes against us.

Your name, contact details, information you provided that is relevant within the scope of the complaint, reclamation and/or legal dispute.

The processing is necessary for us to comply with relevant consumer protection laws and our legitimate interest in dealing with complaints, complaints and/or defending ourselves against legal claims.

From when we become aware of your complaint, complaint and/or legal dispute and as long as it is ongoing. If we reject your claim, we always store the information for twelve (12) months in case you choose to have your legal dispute reviewed by another effort.

To comply with laws, such as, for example, the Accounting Act and money laundering legislation.

Information on your invoice such as purchase history, name and contact details.

The processing is necessary for us to comply with relevant legislation.

From when you complete your purchase and seven (7) to eight (8) years in accordance with Swedish accounting law and five to ten (5-10) years in accordance with money laundering legislation.

Processing to manage reviews

For what purposes do we process your personal data?

What personal data do we process?

What is our legal basis for processing your personal data?

How long do we process your personal data for the specific purpose?

To send emails asking you for reviews after your purchase.

Your name, your email address and your order details.

Our legitimate interest is to contact you with a request to rate or review your purchase and experience to improve future experiences for you and other customers.

Until we have sent you our request.

Processing to manage your customer account
In order to manage your customer account, we process your personal data for the performance of our contract with you. If you do not provide us with personal data for this purpose, we cannot provide you with your customer account.

For what purposes do we process your personal data?

What personal data do we process?

What is our legal basis for processing your personal data?

How long do we process your personal data for the specific purpose?

To manage your customer account that you have created. This includes sending you updated information about your account and our privacy policy. It also includes processing to take security measures regarding your account.

Your name, social security number, email address, mobile number, cookies and IP address, username and delivery address.

Processing is necessary for the performance of our contract, to provide you with an account once you have decided to have an account. Processing to send you updates to our privacy policy is necessary to comply with laws and regulations.

We store your personal data from when you make a purchase and two (2) years from your last login or until you ask us to delete your account.

Processing to communicate news, inspiration and relevant offers to you

For what purposes do we process your personal data?

What personal data do we process?

What is our legal basis for processing your personal data?

How long do we process your personal data for the specific purpose?

To send you newsletters and relevant offers on request and to send marketing to you who have made a purchase.

Your email address and purchase history.

When you choose to subscribe to our newsletter, we process your personal data based on your consent.

Once you have made a purchase, we process your personal data based on our legitimate interest in sending relevant direct marketing. We only do this if you have made a purchase and have not objected to receiving marketing.

If you have chosen to receive newsletters and relevant offers, we will send them until you unsubscribe from our newsletters.

If we send newsletters based on our legitimate interest, we will send such marketing for two (2) years after your last purchase unless you object to receiving marketing before then.

To do targeted marketing to you on social media and on third party sites.

 Your email address, cookies and IP address.

Our legitimate interest is to use your personal data for direct marketing and to make our marketing more relevant to you.

We only do this if you have completed a purchase from us and have not objected to receiving marketing.

Your personal data will be processed from when you have completed your purchase for two (2) years unless you object to our marketing before.

To publish a review that you have chosen to write to make the customer experience transparent for our visitors and to market our brand to potential customers.

Your name and the information you have provided in your review.

Our legitimate interest is to publish the review that you have written and shared on a review platform.

Until you remove the review from the review platform.

To promote our products on our website, we may publish your photos/videos of the product that you have shared on your social media

The image/video you have shared on social media, your username and your text. These may include personal information about you. 

Our legitimate interest is to publish material that you have tagged aylima, aylimaskin or #iamaylima.

Until you state that you no longer want us to show the image/film on our website.

HOW HAVE WE ASSESSED THE BALANCING OF INTERESTS WHEN THE LEGAL BASIS FOR PROCESSING YOUR PERSONAL DATA IS OUR LEGITIMATE INTEREST?

For certain purposes, AYLIMA GROUP AB processes your personal data and relies on our legitimate interest as the legal basis for the processing. When assessing the legal basis, we rely on an interest balancing test through which we have determined that our legitimate interests in the processing outweigh your interest and your fundamental right not to have your personal data processed. We have set out our legitimate interest in the tables above. Please contact us if you would like to read more about how we have done this test. Our contact details are listed at the beginning of this privacy policy.

This privacy policy was updated by AYLIMA on 9 Sep 2022

Prices
All prices on the website are stated in SEK and include VAT (unless otherwise specified or chosen by the user). We reserve the right to price changes due to incorrect information and reserve the right to adjust the price.

Product information
We reserve the right for any typographical errors on this website and final sale of products. We do not guarantee that the images reproduce the exact appearance of the products as a certain color difference may occur depending on the monitor, photo quality and resolution. We always try our best to expose the products as correctly as possible.

Damage
In the case of a broken or opened carton upon delivery, contact your delivery point immediately when you pick up the package. They have ready-made forms for reporting claims.

Dispute
In the event that a dispute cannot be resolved in agreement with our customer service and you, you as a customer can turn to the General Complaints Board. The General Claims Board has telephone number 08-508 860 00.

Outside the EU
When we start delivering outside the EU, any import VAT and customs duty is up to you to pay.

No order confirmation
Due to a technical error or other circumstances beyond AYLIMA's control, your order confirmation may be late or not available at all. If your order confirmation takes more than 30 minutes, please contact our customer service.

Change of Terms
We reserve the right to make changes to the terms and conditions at any time. Changes to the terms will be posted online on the website. The changed terms and conditions are considered accepted in connection with ordering or visiting the website.

Complaint
We follow the Swedish Consumer Agency's recommendations for e-commerce. Customer service must always be contacted via our contact form, e-mail (info@aylima) within a reasonable time. For more information see below. The complaint must be made via our contact form. Complaints about a broken product must be made within a reasonable time after the fault has been discovered, but no later than 1 year from the time of purchase. Please note that the broken product and packaging must be saved until the matter is resolved. If the product is not in stock or has expired, we will contact you before further processing. We normally handle complaint cases within 3-14 working days. In the event of an approved purchase complaint, we will refund the amount for your order within 30 days.

Exceptions to the right of withdrawal
The product must be unbroken and unused, but by law you have the right to ensure its properties and functions. When using the right of withdrawal, we have the right to make a reduction in value in cases where the goods have been handled to a greater extent than necessary. Impairment is assessed on a case-by-case basis. Opened and/or used makeup products are not returned due to health and hygiene reasons. In case of approved cancellation of purchase, we will refund the amount for your order within 21 days.

Right of withdrawal When purchasing products on aylima.com, you as a customer have a 30-day right of withdrawal that applies from the time you have received a product that you have ordered. You are responsible for checking that the delivery and the products are undamaged in connection with receiving the package.

You have 30 days of open purchase from the time you receive the package, provided that the product is returned unused in undamaged original packaging and in cases where the product is sealed, this must be unbroken. You can then choose whether you want to switch to another product or get your money back. If you wish to make an exchange, contact our customer service before sending in a return. In case of return or exchange, you pay the return cost yourself. Mark the return clearly with AYLIMA and your order number and send the package to:

Dream logistics

c/o AYLIMA

Viaredsvägen 24

50464 Borås

If you want a standard form for exercising the right of withdrawal, it is available on the Swedish Consumer Agency's website, www.konsumentverket.se
Return processing takes about 1-3 weeks. Remember to save the receipt for your return and send it traceable so that we can reimburse you for the return even in cases where the package is lost during delivery.