Villkor

INTRODUCTION
These terms and conditions govern your purchases from your use of the website www.aylima.se, www.aylima.com, www.aylima.de, www.aylima.co.uk, www.aylima.uk, www.aylima.es and form an agreement between you and AYLIMA GROUP AB, org. no. 559273-1904 (hereinafter referred to as "AYLIMA") with registered address at Gårdsvägen 2B, 169 70 SOLNA. The terms together with your order, confirmed by an order confirmation, constitute the contractual basis for the purchase. By making a purchase from AYLIMA you have accepted these terms. Please ensure that you have read and understood these terms and conditions when using our website.

ORDER
Orders placed in another person's name without their consent or in any other unauthorized manner will be reported to the authorities. AYLIMA has the right to change prices and correct incorrect prices on all orders. If a price is incorrect, this may force AYLIMA to cancel the purchase and refund the amount paid in the best possible way. This can be carried out at any time. We reserve the right to cancel your order or part of it if the product is out of stock. If a product is out of stock you will receive a notification about it, possibly together with information about what we can offer instead. You will be given the opportunity to accept our new offer with the changes we specify compared to your order, or cancel the order entirely. Furthermore, we reserve the right to cancel orders intended for resale.

CONFIRMATION
When we have received your order we will send an electronic order confirmation to your email address as confirmation of your purchase. Read the order confirmation carefully when you receive it, and check that the order confirmation corresponds to the order. Discrepancies between your order and the order confirmation are regarded as a new offer from us, which you can accept or decline. If you have ordered more than one product, it may occur that you receive the products in separate shipments. It is important that you provide the correct email address when placing an order. We recommend that you save the order confirmation to facilitate any contact with our customer service. The order confirmation also serves as proof of purchase.

PAYMENT
You can pay with either credit or debit card. AYLIMA does not store any credit card numbers.

PAYMENT BY CARD
Pay with your Visa, AMEX or MasterCard securely over the Internet. Your card details are sent directly to the bank and cannot be read or accessed by anyone other than your bank. AYLIMA does not charge any extra fees for card payments, but your bank and/or card provider may charge fees. When paying by credit or debit card, the general terms apply as soon as the card transaction is approved. In the event that no payment has been received after you have submitted your order, AYLIMA may automatically cancel your order.

DISCOUNT CODES
Discount codes must be entered during the checkout process to be valid. Attempting to add a promotional code after purchase will not be accepted.

TAXES
All prices displayed on AYLIMA are inclusive of VAT in accordance with applicable legislation. If an order is sent to a delivery address outside the EU, VAT will be removed at checkout.
Please note that if an order is sent to a delivery address outside the EU, you may be subject to import duties and taxes levied when the shipment reaches your delivery address. You are responsible for payment of such import duties and taxes. It should be noted that AYLIMA has no control over these charges and since these charges vary between countries, AYLIMA cannot predict their amount. AYLIMA advises you to contact your local customs office for more current information.

DELIVERY AND DELAY
Delivery of the products takes place in the manner stated on the order confirmation. We bear the risk for the products until they are taken over by you, that is, when you have received the products in your possession. If delivery of the products is delayed we will inform you as soon as we have knowledge of this, as well as information about whether and possibly when delivery can take place, or whether the product(s) are out of stock. If the delivery is delayed and the customer no longer wishes to complete the order, it is the customer's responsibility to cancel the order. In cases where the order has been dispatched, the customer must accept the delivery.
If the customer has ordered more than one product, it may happen that the customer receives the products in separate shipments.

WARRANTY
The warranty period is 1 year from the date of purchase. This warranty covers manufacturing defects in the product itself. To obtain a replacement covered by this warranty, use our contact form on the "Contact Us" page. In the email you must state your full name, address, order number and a detailed description of the problem. Finally, write "Warranty Case" as the subject of the email or letter.
Please note that repair/replacement will be charged in the following cases, even during the warranty period:

Defects or damage caused by improper use or negligence (impacts, dents, crushing, etc.)

Defects or damage caused by improper repairs or modifications

Defects or damage caused by fire or water or a natural disaster such as an earthquake

Aesthetic changes that occur through normal wear and tear and aging (minor scratches etc. on the casing and/or glass). This warranty means that you can receive free replacement in accordance with these terms and within the specified warranty period, and shall not limit any legal right of the customer.

COMPLAINTS
After you have received the products we recommend that you as soon as possible examine whether the delivery corresponds to the order confirmation, whether the products have been damaged during transport, or whether the products otherwise have defects or faults. If the products have defects or faults you may, depending on the circumstances, demand that the fault be rectified, demand new delivery, a price reduction, compensation, or that the purchase be cancelled. The buyer may demand redelivery or to have the goods repaired if this can be done without unreasonable cost to the seller. Notification of defects and faults in the products can be made to us verbally or in writing. It must take place within a reasonable time after you have discovered or should have discovered the defect or fault. However, you always have at least two months' complaint period. We recommend for evidentiary reasons that you submit the complaint to us in writing. The right to complain applies for three years after you received the product, unless otherwise stipulated by a warranty or similar commitment.

RIGHT OF WITHDRAWAL
The Swedish Act on Distance Contracts and Contracts Outside Business Premises gives you the right to withdraw from your purchase. The right of withdrawal requires that you notify AYLIMA no later than within 14 days of receiving the delivery that you wish to exercise the right of withdrawal, by emailing us your order number and a photo of the item in its original packaging. After that we will send you a delivery label that you can use to return the item. To be able to exercise the right of withdrawal, the product must be returned to us in the same condition as when you received it. It must also be packaged in unopened original packaging. The seller is entitled to compensation for, among other things, depreciation resulting from the buyer having handled the goods to a greater extent than necessary. All products must be returned to the seller within a reasonable time, no later than 14 days from your notification of exercising the right of withdrawal. Any shipping cost for the return is paid by you. When the package has been returned and inspected we will send you an email to confirm that we have received the package. We will also notify you whether your refund request has been approved or rejected. If accepted, your refund will be processed and you will receive a refund to your card or original payment method within 14 days of your notification of exercising the right of withdrawal. The refund will be the full product amount minus outbound and return shipping costs, as well as an administration fee of 150 SEK. The single most decisive factor for a successful treatment is simply to use it according to our manual, as recommended, and for the recommended period of time. If you do not follow the instructions, your results will reflect this. We cannot control how often, or how you use your device. Please ensure that you read and understand our entire manual before use. If the device has not been used correctly and as instructed, the refund will not be approved. We reserve the right to reject a refund in the event that we are not satisfied (acting reasonably) with the evidence you provide to us. We recommend that you return the device via a trackable service. We do not bear the risk of the return reaching us.

PRODUCT
AYLIMA has the right to adjust prices, add additional costs, product changes to the range and related information without prior notice. The purpose of product images and informational texts made available by AYLIMA is to reflect the products as accurately as possible. While we try to ensure that all content on this website is accurate, errors may occur. All product images should be viewed as illustrations and AYLIMA cannot guarantee that all product images exactly reflect the actual appearance of the products. Product images may vary depending on the color settings on your computer or phone.

FORCE MAJEURE
AYLIMA shall be exempt from liability for damages and other consequences in the performance of the contract that are prevented, hindered or delayed by circumstances beyond our control. As the release factor should be considered, these include government intervention, new or amended legislation, war, fire, flood, labor disputes, prohibitions, restrictions, sabotage, poor transport or weather conditions, or lack of supply from suppliers, and the company being exposed to criminal activity affecting operations.

INTELLECTUAL PROPERTY RIGHTS
All intellectual property rights, such as trademarks and copyrights, on the website and in the material published on the website are owned by AYLIMA or its subsidiaries or licensors. Any use of the website or its content, including copying or storing such content in whole or in part, other than for your own personal, non-commercial use, is prohibited without permission from AYLIMA.

PERSONAL DATA AND COOKIES
When you shop with AYLIMA we will save some of your information in order to complete your purchase. AYLIMA treats all personal information confidentially. You have the right to request access to your data and if there is anything incorrect you can have it amended or deleted. AYLIMA may also use cookies, for example to improve your experience of the website. You can read more about how we use personal data and cookies here.

If you have questions relating to our handling of your personal data or our use of cookies, or if you wish to invoke any of your rights under applicable privacy legislation, you are welcome to contact us: info@aylima.com

USER CONTENT
The website www.aylima.se, www.aylima.com, www.aylima.de, www.aylima.co.uk, www.aylima.uk, www.aylima.es may contain user-generated content from, for example, social media applications. AYLIMA does not claim any ownership rights to such content (images, photos and videos etc.) and assumes no legal responsibility for it. If you suspect infringement of copyright or any other right, or are otherwise harmed by such content, please contact our customer service.

TERMINATION
AYLIMA reserves the right to terminate your account and/or your use of the website www.aylima.se, www.aylima.com, www.aylima.de, www.aylima.co.uk, www.aylima.uk, www.aylima.es at its sole discretion, for example if AYLIMA suspects that you have violated these terms and conditions. Such termination may be made without prior notice.

AMENDMENTS
AYLIMA may amend these terms and conditions. Each time you order a product from us, the general terms and conditions in force at that time will apply to the contract between you and AYLIMA. You should therefore regularly visit this page to review the current terms by which you are bound.

DISPUTES
The parties shall attempt to resolve any disputes amicably. As a consumer, however, you may always refer any dispute to the National Board for Consumer Disputes (ARN). You can contact ARN either via their website www.arn.se or via:
Allmänna Reklamationsnämnden Box 174 101 23 Stockholm
All disputes shall be resolved in accordance with Swedish law. If the matter is brought before a court, it shall be decided in your (the buyer's) jurisdiction, that is normally close to your place of residence.

THE COMPANY
AYLIMA GROUP AB 559273-1904
The company is domiciled in SOLNA. The company's postal address is Gårdsvägen 2B, 169 70.
If you wish to contact us, send an email to info@aylima.com with your matter and your contact details and we will get back to you shortly.
ORDER When you have completed your order, an order confirmation will be sent to your email address. In the confirmation you will find all details about products, price, billing and delivery address.
If anything is incorrect in the order confirmation you should immediately contact us via email at info@aylima.com.

DELIVERY
Our normal delivery times are 1-3 days. NOTE! Orders placed on weekends will be dispatched no earlier than the following Monday.
If delays in delivery should occur (without us having notified you of a longer delivery time) you should contact us at email: info@aylima.com.
PRICES All prices in the store are stated in SEK and all prices include 25% VAT.
We reserve the right to make price changes caused by price changes from suppliers, misprints in the price list and inaccuracies in prices due to incorrect information, and reserve the right to adjust the price.

RIGHT OF WITHDRAWAL
When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the time you have received an item that you have ordered.

WHEN EXERCISING THE RIGHT OF WITHDRAWAL
You must notify us that you are withdrawing. The notification shall be sent to us at info@aylima.com. Your notification must clearly state your name, address, email address, order number and which items the return concerns.
You should immediately and no later than within the statutory 14 days after the withdrawal notification return the products to us. You are responsible for return shipping, delivery and the condition of the products upon return; the products should therefore be sent well packaged and in original packaging. On the refund amount we reserve the right to deduct an amount corresponding to the depreciation compared to the original value of the item in the case of a used or damaged product.

THE RIGHT OF WITHDRAWAL DOES NOT APPLY TO
Products that for health or hygiene reasons have been sealed and where the seal has been broken by you. Products that are of the nature of sealed audio or video recordings and where the seal has been broken by you. Custom-made products that have been specially tailored for you or have a clear personal character based on your wishes. Services that have been fully performed and where you have expressly consented to the service commencing without the right of withdrawal.

For more about the statutory right of withdrawal
https: www.konsumentverket.se/

COMPLAINTS AND GRIEVANCES We inspect all products before they are sent to you. Should the product nevertheless be damaged or incorrectly dispatched upon arrival, we undertake in accordance with applicable consumer protection legislation to remedy the fault free of charge. You must always contact us for approval before returning a defective item.
The complaint must be submitted immediately after the defect has been discovered.

HOW DO YOU PROCEED WITH A COMPLAINT?
Any faults and defects must always be reported to info@aylima.com where you state your name, address, email address, order number and a description of the fault. If it is not possible to remedy the fault or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We cover return shipping for approved complaints.
We reserve the right to reject a complaint if it turns out that the item is not defective in accordance with applicable consumer protection legislation. For complaints we follow guidelines from the National Board for Consumer Disputes www.arn.se

WARRANTY
The warranty period is 1 year from the date of purchase. This warranty covers manufacturing defects in the product itself. To obtain a replacement covered by this warranty, use our contact form on the "Contact Us" page. In the email you must state your full name, address, order number and a detailed description of the problem. Finally, write "Warranty Case" as the subject of the email or letter.
Please note that repair/replacement will be charged in the following cases, even during the warranty period.

Defects or damage caused by improper use or negligence (impacts, dents, crushing, etc.)

Defects or damage caused by improper repairs or modifications

Defects or damage caused by fire or water or a natural disaster such as an earthquake.

Aesthetic changes that occur through normal wear and tear and aging (minor scratches etc. on the casing). This warranty guarantees that you can receive replacement in accordance with the terms stated here and within the specified period, and shall not limit any legal right of the customer.

LIMITATION OF LIABILITY
We accept no responsibility for indirect damages that may arise due to the product.
We accept no liability for delays/faults resulting from circumstances beyond the company's control (Force Majeure). These circumstances may include labor disputes, fire, war, government decisions, reduced or absent delivery from supplier. Furthermore, no responsibility is accepted for any changes to products/product features that have been changed by the respective supplier and other factors beyond our control.

PRODUCT INFORMATION
We reserve the right for any typographical errors on this website as well as sold-out products. We do not guarantee that the images reflect the exact appearance of the products as some color differences may occur depending on the display, photo quality and resolution. We always try our best to present the products as accurately as possible.

PAYMENT PROVIDER
When completing a purchase, information is shared with our payment provider. What is stored is first name, last name, address, email address and phone number. If you choose to pay by invoice, your personal identification number will also be stored with the payment provider. The information is stored in order to complete the purchase and to protect the parties against fraud. The payment providers (payment services) we use are: Klarna, Visa, AMEX, MasterCard, Swish.

SHIPPING COMPANY
In order to deliver your orders and fulfill our agreement, we must share specific information with the shipping company. What is shared with the shipping company is first name, last name and address details for delivery. Email address and/or mobile number may also be shared with the shipping company for notification purposes. The shipping companies we work with are: DHL and PostNord.

NEWSLETTER
If you have chosen to subscribe to our newsletter, first name, last name and email address are shared with our newsletter provider. This is in order to keep you updated with information and offers for marketing purposes.

RIGHT OF ACCESS
You have the right to obtain an extract of all information held about you with us. Extracts are delivered electronically in a readable format.

RIGHT TO RECTIFICATION
You have the right to ask us to update incorrect information or supplement information that is incomplete.

RIGHT TO BE FORGOTTEN
You can at any time request that the data relating to you be deleted. There are few exceptions to the right to erasure, such as if it must be retained because we are required to fulfill a legal obligation (for example under the Bookkeeping Act).

DATA PROTECTION CONTROLLER
AYLIMA GROUP AB is responsible for the storage and processing of personal data in the online store and ensures that the rules are complied with.

HOW WE PROTECT YOUR PERSONAL DATA
We use industry standards such as SSL/TLS and one-way hash algorithms to store, process and communicate sensitive information such as personal data and passwords in a secure manner. We use the Shopify platform.

AMENDMENT TO THE TERMS OF PURCHASE
We reserve the right to make changes to the terms at any time. Changes to the terms will be published online on the website. The amended terms are considered accepted in connection with an order or visit to the website.

DISPUTE AND CHOICE OF LAW
In the event that a dispute cannot be resolved by mutual agreement with the company's customer service and the customer, you as a customer can turn to the National Board for Consumer Disputes, www.arn.se. For residents in an EU country other than Sweden, complaints can be submitted online via the EU Commission's platform for dispute resolution, see http://ec.europa.eu/consumers/odr

In the event of any dispute we follow decisions from ARN or the equivalent dispute resolution body.
Disputes regarding the interpretation or application of these general terms shall be interpreted in accordance with Swedish law.