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Legal

TERMS AND CONDITIONS

 

INTRODUCTION

These terms of use regulate your purchases from your use of the website www.aylima.com and form an agreement between you and aylima group AB, org.nr. 559273-1904 (hereinafter referred to as "AYLIMA") with registered address at Götgatan 78, 118 30 Stockholm. The terms together with your order, which has been confirmed by an order confirmation, form the contractual basis for the purchase. By making a purchase from www.aylima.com, you have accepted these terms. Please make sure you have read and understood these terms of use when using our website.

 

ORDERING

Orders placed in another person's name without their consent or otherwise will be reported to the authorities. AYLIMA has the right to change prices, correct incorrect prices on all orders. If a price is incorrect, this may force AYLIMA to cancel the purchase and refund the amount paid in the best possible way. This can be done at any time.

We reserve the right to cancel your order or part of it if the product is sold out. If a product is sold out, you will receive a notification about it, possibly together with information about what we can offer instead. You get the opportunity to accept our new offer with the changes we specify compared to your order, or cancel the order completely. Furthermore, we reserve the right to cancel orders intended for resale.

 

CONFIRMATION

Once we have received your order, we will send an electronic order confirmation to your e-mail address as confirmation of your purchase. Read the order confirmation carefully when you receive it, and check that the order confirmation matches the order. Deviations between your order and the order confirmation are considered a new offer from us, which you can accept or decline. If you have ordered more than one product, you may receive the products in separate shipments. It is important that you enter the correct email address when placing an order. We recommend that you save the order confirmation to facilitate any contact with our customer service. The order confirmation also serves as a guarantee for the purchase.

 

PAYMENT

You can pay with either a credit or debit card. AYLIMA does not store credit card numbers.

 

PAYMENT BY CARD

Pay with your Visa, AMEX or MasterCard securely via the Internet. Your card details are sent directly to banks and cannot be read or accessed by anyone other than your bank. AYLIMA does not charge any extra fees for card payments, but your bank and / or card provider may charge fees. When paying by credit or debit card, the general terms and conditions are required as soon as the card transaction is approved. In the event that no payment has been received after you have sent your order, AYLIMA may automatically cancel your order.

 

 DISCOUNT CODES

Discount codes must be entered during the checkout process to be valid. Attempting to add a promotional code after purchase will not be accepted.

 

TAXES

All visa prices at www.aylima.com include vat required by law enforcement. If an order is sent to a delivery address outside the EU, vat will be removed at checkout.

 

Please note that if an order is sent to a delivery address outside the EU, you may be subject to import duties and taxes levied when the delivery reaches your delivery address.

You are responsible for the payment of these import duties and taxes. It should be noted that AYLIMA has no control over these fees and that these fees are different for different countries, AYLIMA can not predict their amount. AYLIMA advises you to contact your local customs office for more current information.

 

DELIVERY AND DELAY

The delivery of the products is stated on the order confirmation. We are responsible for the risk of the products until they are taken over by you, ie when you have received the products in your possession. If the delivery of the products is delayed, we will give you information as soon as we have knowledge of it as well as information about, and possibly when, delivery can take place, or if the product (s) is sold out. If the delivery is delayed and the customer no longer wants to stop transferring the order, it is the customer's responsibility to cancel the order. If the order has been sent, the customer must receive the order.

If the customer has ordered more than one product, the customer may receive products in separate shipments.

 

GUARANTEE

The warranty period is 1 year from the date of purchase. This warranty covers manufacturing defects on the products themselves. To get a compensation covered by this guarantee, use our contact form on the page "Contact us". In the email the message you must provide with your full name, address, order number and detailed description of the problem. Finally, write "Warranty Case" as the subject of the email or letter.

Please note that repairs / replacements will be charged in the following cases, including during the warranty period:

Errors or damage caused by improper use or carelessness (slag, dents, crushing, crushed crystal, etc.)

  • Defects or damage caused by incorrect repairs or modifications
  • Faults or damage caused by fire or water or a natural disaster such as an earthquake

Aesthetic changes that occur during normal wear and aging (minor scratches, etc., on the casing and / or crystal)

 

This guarantee means that you can receive free compensation in need with these terms and conditions and within the specified guarantee period, and should not limit any legal right from customers.

 

COMPLAINT

After you have received the products, we recommend that you as soon as possible investigate the delivery corresponding to the order confirmation, if the products have been damaged during transport or if the products are otherwise faulty or defective.

If the products have faults or defects, you can, depending on the circumstances, demand that the fault will be fixed, demand a new delivery, price reduction, compensation or that the purchase should be canceled. The buyer can demand re-delivery or to have the product repaired if this can be done at an unreasonable cost to the seller. Reporting errors and defects in the products can be made to us orally or in writing. It must be done within a reasonable time after you have discovered or should have discovered the error or defect. However, you always have at least two months warranty period. For evidentiary reasons, we recommend that you send the complaint to us in writing. The right to complain is applied for three years after you received the product, unless otherwise provided by a warranty or similar commitment.

 

RIGHT OF WITHDRAWAL

The Swedish law on distance contracts and contracts outside business premises gives you the right to cancel your purchase. The right of withdrawal presupposes that you notify AYLIMA no later than 14 days after you have received the delivery that you want to use the right of withdrawal, by emailing us your order number and a picture of the product in original packaging. After that, we will send you a delivery label that you can use to return the item.

 

In order to use the right of withdrawal, the product must be returned until we are in the same condition as when you received it. It must also be packed in unopened original packaging. The seller is entitled to compensation for e.g. depreciation due to the buyer having handled the product to a greater extent than necessary. All products must be returned to the seller within a reasonable time, no later than within 14 days of your notice of exercise of the right of withdrawal. Any shipping cost for the return is paid by you.

Once the package has been returned and inspected, we will send you an email to confirm that we have received the package. We will also notify you if your refund request has been approved or denied. If accepted, your refund will be processed and you will receive a refund to your card or the original payment method within 14 days of your notice of exercise of the right of withdrawal. The refund will be the entire product amount minus shipping costs back and forth, as well as an administration fee of 150 SEK.

 

The biggest deciding factor for a successful treatment is to simply use it according to our manual, which is recommended, and for the recommended time period. If you do not follow the instructions, your results will reflect this. We can not control how often, or how you use your device. Please ensure that you read and understand our entire manual in use. If the device has not been used correctly and as instructed, refunds will not be accepted. We reserve the right to refuse a refund in the event that we are not satisfied (acting reasonably) with the evidence you provide to us. We recommend that you return the device via the traceable service. We do not bear the risk that the return will reach us.

 

 

 

PRODUCT

AYLIMA has the right to adjust prices, add additional costs, product changes in the range and related information without prior notice. The purpose of product images and information texts that make the possibilities for AYLIMA is to reflect the products as much as possible. While trying to ensure that all content on this site is accurate, errors may occur. All product images should be considered as illustrations and AYLIMA cannot guarantee that all product images accurately reflect the true appearance of the products. Product images may vary depending on the color settings of your computer or phone.

 

FORCE MAJEURE

AYLIMA shall be exempt from liability for damages and other penalties in the performance of the contract which are prevented, hindered or delayed by circumstances beyond our control. Since the release factor should be considered need government intervention, new or amended legislation, state, war, fire, flood, work disruption, prohibition, restrictions, sabotage, bad carrier or weather conditions or lack of delivery from suppliers and the company is exposed to criminal activities affecting activities.

 

IMMATERIAL RIGHTS

All intellectual property rights, such as trademarks and copyrights, on the website and in the material published on the website are owned by AYLIMA or its subsidiaries or licensors. Any use of the Website or its content, including copying or storing such content in whole or in part, except for your own personal, non-commercial use, is prohibited without the permission of AYLIMA.

 

PERSONAL INFORMATION AND COOKIES

When you shop with AYLIMA, we will save some of your information to complete your purchase. AYLIMA treats all personal information confidentially. You have the right to start accessing yours and if there is something wrong you can have them changed or removed. AYLIMA may also use cookies, for example to use your experience of the website. You can read more about how we use personal information and cookies here.

If you have any questions regarding our handling of your personal data or our use of cookies, or if you wish to invoke any of your rights under applicable privacy laws, please feel free to contact us: info@aylima.com

 

USER CONTENT

The website www.aylima.com may contain user-generating content from, for example, applications on social media. AYLIMA does not claim any ownership rights to such content (images, photos and videos, etc.) and takes no legal responsibility for it. If you suspect copyright infringement or any other right or are otherwise infringed by such content, please contact our customer service.

 

TERMINATION

AYLIMA reserves the right to terminate your account and / or your use of the website www.aylima.com at its sole discretion, for example if AYLIMA suspects that you have violated these Terms of Use. So termination can be made without prior notice.

 

 

ADDITION

AYLIMA may change these terms of use. Each time you order a product from us, the general terms and conditions at that time will apply to the contract between you and AYLIMA. You should therefore regularly visit this page to review the then terms to which you are bound.

 

DISPUTES

The parties shall try to resolve any disputes amicably. As a consumer, however, you can always refer a possible dispute to the General Complaints Board (ARN). You can contact ARN either via their website www.arn.se or via:

 

General Complaints Board

Box 174

101 23 Stockholm

All disputes must be resolved in accordance with Swedish law. If the case is brought before a court, it must be decided in your (buyer's) court case, ie normally in the vicinity of your place of residence.

 

These terms were last updated on 2021-01-16

 

Privacy policy and personal information


Information about cookies
According to the Electronic Information Act, visitors to a website must, for privacy purposes, be informed that cookies are used. The information in the cookie can be used to track and use browsing. A cookie is a small text file that the website you are visiting requests to be saved on your computer in order to access various functions. You can set your browser so that the automatic denies the cookie. More information can be found on the Swedish Post and Telecom Agency's website. See link: www.pts.se

 

Personal information

By shopping at AYLIMA group ab, you accept our data protection policy and our processing of your personal data. We protect your privacy and do not collect more information than is required to process your order. We never sell or pass on your information to third parties without legal basis.

the AYLIMA group is responsible for the processing of personal data that you provide to us as a customer. Your personal information is processed by us to be able to handle your order and in those times when you have requested newsletters or promotional offers - to be able to adapt the marketing to your individual needs.

Below information is a summer of how we in need with the Data Protection Regulation (GDPR) store and process your data.


What is a personal information?

A personal data is all information that can be directly or indirectly attributed to a natural person.


What information do we store?

To be able to handle your order and answer questions related to your order (customer service), we store your first and last name, address, telephone number, e-mail address, IP address and purchase history.

 

Your information is stored as long as we have a legal basis to process your information, for example to fulfill the agreement between us or to comply with a legal obligation under, for example, the Accounting Act.

 

Legal basis

In connection with a purchase, your personal data is processed to complete the agreement with you.

 

Marketing, promotions and similar mailings are done with your consent. Marketing, promotions and similar mailings take place with your consent.

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