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FAQ

How can we help you?

Here you will find the most common answers to your questions

  • What is IPL?

    How IPL (Intensive Pulsed Light) works

    IPL, Intense Pulsating gentle light against the skin and absorbed by the hair root. The light stimulates the hair follicles to enter the dormant phase. As a consequence, the hair is split naturally and regrowth is prevented, leaving your skin silky smooth. 

    The hair growth cycle consists of different phases. IPL technology is effective on hair in the growth phase. Not all hairs are in the same phase at the same time. Why we recommend a 4-12 week treatment schedule to ensure that all desired hairs are effectively treated during their growth phase. 

    Note that treatment with IPL is not effective if you have white, red and gray hairs that do not absorb enough light.

  • How does IPL work?

    IPL technology, gently pulsates light against the skin absorbed by the hair root. The darker the hair, the better the light is absorbed from the appliance. The light of the light pulses stimulates the hair follicles to enter the dormant phase. As a consequence, the hair is split naturally and regrowth is prevented, leaving your skin silky smooth. The hair growth cycle consists of different phases. IPL technology is only effective on hair in its growth phase. Not all hairs are in the same phase at the same time. Why we recommend an 8-week treatment schedule to ensure that all hairs are effectively treated during their growth phase. NOTE treatment with this appliance is not effective if you have white hairs as white hairs do not absorb enough light. On the scale below, you can see which hair color IPL technology works and is effective. What can you expect after the 1st treatment After the first treatment it can take 1-2 weeks for all hairs to disappear. During the first few weeks, you will still see some hair grow. These have probably not been in their growth phase during the first treatments. 

    2-3 TreatmentsIt is important to continue treatment according to the recommended treatment schedule to get results.

    4-5 TreatmentsA reduction in the number of hairs should be visible. Continue treatment with frequent improvement treatments every 4-8 weeks to maintain results. 

  • Using AYLIMA-IPL in easy steps?

    1. Shave and clean the area to be treated.

    2. Plug in the power cord and turn on the device.

    3. Select your desired power level (1-6)

    4. Put on the safety goggles provided.

    5. Place the device against the skin so that the red light starts flashing.

    6. Press the light key, move the unit to a new area, and repeat.

    7. The treatment ready. If you want, apply aloe vera gel or moisturizing cream / lotion.

  • Using AYLIMA-IPL in detailed steps?

    01.Plug the external power cord. The red indicator gives off a light. Press the on / off / level button for three seconds. Then the appliance is on. 

    02Press the on / off / level button to adjust your personal intensity level (strength) the first will be level 1, it is the lowest and level 6 is the strongest. 

    03Aim the appliance at the hair area and press the flash button. Hold it down for three seconds to automatically give flashes so-called "glide function", the red indicator then turns blue, press the flash button to switch to manually adjust the number of flashes. 

    04. Single-mode flashes (single flashes), after the window light will then go from red. To pink. Press the flash button to remove hair. In the automatic glide mode, the light will be blue, the light will flash until the device has left the skin. After each flash the blue light will flash and after 1-3 seconds the blue light will remain and start flashing again. 
    Recommended treatment schedule
    For the first 4-5 treatments. Treat a maximum of 1 time / week. 

    Touch-up phase 

    After the initial treatment sessions (4-5) treatments, we recommend "touch-ups" every four to 8 weeks, ie when you see that hair grows back. This is to maintain results and enjoy smooth skin for months to come. The time between treatments is based individually on how your hair grows back and can also vary between different skin areas on the body. 


    Finishing

    Your skin may turn slightly red and have a few spots, it may itch and there is a heat-increased feeling. These reactions are normal and disappear quickly. Dry skin and itching can occur in connection with shaving or in combination with shaving and IPL treatment. You can cool the area with ice cubes or with a wet wipe. If the dryness persists, you can apply a moisturizing cream without perfume and fragrance on the treated surface 24 hours after the treatment. 


    Recommended treatment time per area 

    Armpits 1 minute
    Bikini lines 4 minutes
    Lower leg 8 minutes
    The whole leg including thighs 14 minutes

    Choosing the right intensity
    The device has 6 different brightnesses. Depending on your skin type and the intensity of the light you find comfortable. 
    To adjust the strength, press the on / off / level button again until you reach the correct level. 
    If you experience discomfort, reduce the strength of the device. 
    If you have recently sunbathed, do a skin test to be able to determine which strength is right for you.

  • Is IPL technology secure?

    AYLIMA-IPL is clinically tested and dermatologically approved. AYLIMA skin is CE certified, safe, effective and made for home use.

  • Does it hurt to use IPL?

    One of the biggest advantages of IPL over other types of hair removal is that it is significantly less painful. The feeling can almost be described as a warm feeling over the skin.

  • How long does it take before I see results?

    Most people notice results after 4 weeks. You will not notice complete results until after 12 weeks.

  • Is the hair removal permanent?

    It is important to understand that with all forms of IPL / laser (whether it is at a salon or at home), some form of maintenance is always required afterwards so that hair does not grow back. AYLIMA-IPL technology, gently pulsates light against the skin absorbed by the hair root. The darker the hair, the better the light is absorbed from the appliance.

    The light of the light pulses stimulates the hair follicles to enter the dormant phase. As a consequence, the hair is split naturally and regrowth is prevented, leaving your skin silky smooth.

    The hair growth cycle consists of different phases. IPL technology is only effective on hair in its growth phase. Not all hairs are in the same phase at the same time. Why we recommend an up to 12 week treatment schedule to ensure that all hairs are effectively treated during their growth phase. After that, we recommend a continuous maintenance treatment once every two or three months to maintain the best results.

  • Does AYLIMA-IPL work on all hair colors?

    AYLIMA-IPL works best on darker hair colors.

    People with lighter hair colors such as red, gray and very blonde (white) hair, we advise against treating with IPL as a hair removal method. This is because very light hair does not contain enough melanin to be able to bring the light down to the root, while red hair contains another type of melanin and does not respond as well to IPL.

    It is possible to see results with blonde hair and more treatments may be needed than for people with darker hair before the desired result is achieved. It is possible to see results with blonde hair and more treatments may be needed than for people with darker hair before desired results achieved.

  • Does AYLIMA-IPL work on all skin tones?

    AYLIMA-IPL works well on all skin tones except the darkest shades.

  • Is it safe to use IPL on tattoos?

    You should not use IPL on tattoos - all around goes well.

  • Can I use AYLIMA-IPL treatment before or after sunbathing?

    Consciously exposing your skin to natural or artificial sunlight to get a tan increases sensitivity and skin color. Therefore, the following is important to know. After a treatment, wait at least 48 hours before sunbathing. Even after 48 hours, make sure that your skin does not show redness, sunburn or irritation.

    Use sun factor-50 if you have inadvertently exposed your skin to sun or solarium. After this period, you can use sun factor-30 for two weeks. After sunbathing, wait 2 weeks before using the appliance. Do a test to determine which intensity (strength) to use. Never use the appliance directly on tanned areas.

    Note that unintentional and indirect exposure to the sun is not the same as lying on the beach. Sunbathe with sunscreen. If you have used an artificial sunscreen, wait until it has completely disappeared from the skin before using the IPL device.


    NOTE! "Brown-without-sun" should also be excluded in the weeks before and between treatments. We recommend that you remove all artificial tan before using IPL, as the light energy can be attracted to the pigments in the skin rather than the melanin in the hair. You can apply your tan-without-sun again after your treatment.

  • On which body parts can I use AYLIMAskin-IPL?

    You can use AYLIMA-IPL on all body parts. Do not forget goggles.

  • Do I need eye protection?

    Our device is one of the most powerful on the markets with fast, caring and effective results, so our recommendation is to always use the included goggles in all IPL treatment. It is therefore included as standard in all packages from AYLIMA.

    Our unit is also equipped with a sensor that detects if it is closed to the skin before activating light.

  • How often should I use IPL?

    Our recommendation is that you use AYLIMA-IPL once a week for the first 12 weeks. Then use the device once a month for 3 months or until you achieve the desired result.

  • How long does AYLIMA's device last?

    Our device has probably one of the longest lifespans in the world in terms of the price of the device.

    Our IPL has about 500,000 flashes, which corresponds to more than 10 years of life if you follow our recommendations. This makes us one of the absolute leading players in the market.

  • How strong is AYLIMA-IPL and what is the energy frequency?

    The market's unofficial standard has an energy production of 4.9 J / cm2.

    AYLIMAS IPL device is one of the absolutely leading products and has an energy frequency of as much as 6.18-9.5 J / cm2.

    This is an ideal, approved and safe level for home use.

    Test us today, you will see and notice a difference!

  • Do I have to shave before use?

    Yes, our recommendation is that you shave the areas where you are going to use AYLIMA-IPL. This enables the light to be absorbed into the hair follicles, which provides a more effective treatment. Of course, trimmers are good to use anyway. Shaving with a razor or trimmer reduces the hair length to an ideal length to use IPL with best results.

    AAYLIMA's IPL kit always includes a razor designed to fit each individual in a simple and flexible way.

    * We do not recommend hair removal creams or waxing as it may counteract the effect of IPL.

  • Do you recommend any hair removal methods between IPL treatment

    We recommend that you only shave with a planer or trimmer if necessary. We advise against hair removal methods that remove the entire hair root as it is the part that absorbs the light during the IPL treatment which is a prerequisite to have left for a successful and effective IPL treatment.

    * You should therefore not wax, pick, thread or epilate between treatments.

  • Are there any recurring costs with AYLIMA?

    No, AYLIMA-IPL is one of the highest quality IPL devices on the market and never needs to be refilled or serviced.

    We always offer a customer satisfaction guarantee with AYLIMA-IPL!

  • Can I perform IPL during pregnancy or breastfeeding?

    We advise against all IPL treatment during pregnancy and lactation. This is due to the hormone surge that occurs for women that increases the risk of skin irritation and inflammation.

  • Are you an influencer and want to work with AYLIMAskin?

    AYLIMAskin is a Scandinavian quality company with one of the world's leading IPL devices in our price range.

    AYLIMA has been developed with and together with small and large influencers and we look forward to new collaborations.

    If you are interested in knowing more about our ambassadorships, contact us by email below.

    In your application, enter the link to your social media accounts:

    aylimafam@aylima.com

    We will reply you within 48 hours.

  • Are you a reseller or distributor?

    AYLIMAskin is always looking for new collaborations!

    Are you interested in hearing more about our Reseller and distributor programs?

    Contact: wholesale@aylima.com

  • Is it safe to use IPL at home?

    Yes, AYLIMA-IPL is completely safe to use at home and is specially developed and developed for home use.

    IPL treatments have been around for over 25 years and are one of the most popular beauty treatments at various beauty clinics worldwide.

    There are no studies or reports that have reported serious side effects or harms with long-term use of IPL. AYLIMA-IPL will not harm your skin. However, all IPL treatment gives a short-term feeling of heat and possible redness, but this is completely harmless.

    AYLIMAskin IPL has been developed together with healthcare professionals and has been tested on thousands of people worldwide. AYLIMA IPL meets all of the requirements and safety regulations required for CE certification and safe home use.

    When using AYLIMA IPL, it is important that you follow our user manual that accompanies each order.

  • Is it safe to use IPL over freckles?

    Our recommendation is not to use IPL over dark freckles. On lighter freckles, it is excellent to use AYLIMA-IPL treatment.

  • Is it normal that it can smell burnt when using IPL?

    Yes! This is perfectly normal. The light energy that comes through the IPL heats up and allows you to feel a slightly burnt smell. The smell occurs when you may have missed a couple of hairs at ex. shaving with a razor or appliance.

    To avoid burnt odor, be as careful as possible with your shave before using AYLIMA IPL treatment.

  • Do you recommend moisturizing lotion after treatment?

    Yes! We recommend that you use a regular lotion adapted to your skin type after AYLIMA-IPL treatment for best and smoothest results.

  • Customer service

    Do you want to get in touch with AYLIMAskin?

    Our customer service is open
    Mon-Fri: 08: 30-17: 00
    Email: support@aylima.com

    * We normally respond within 1 working day.

  • What guarantee does AYLIMA-IPL have?

    At AYLIMAskin, we always have a 100% customer satisfaction guarantee on AYLIMA-IPL.

    This means that you as a customer can always return your product if you are not satisfied with your result.

    Aylima Satisfied Customer Guarantee

    In the unlikely event that you do not see results, you just return the device and we will give you 100% of your money back. Please read our money back terms below.

    Here's how to claim your money back:

    Test our IPL for at least 60 days from the delivery date, but not more than 120 days.

    You must complete at least 6 treatments and take a photo of the area (s) you are treating before each session.

    2. If there are no noticeable results of hair loss, contact us with your order number, as well as the pictures and we will review your application.

    All 120 day money back guarantee applications MUST be submitted within 120 days of receipt of your device.

    4. ALL images MUST have valid time and date stamps

    5. If your application does not meet our criteria, you will not be approved for a refund. Incomplete or illegible receivables will not be repaid.

    6. If the claim is approved, we will refund you the purchase price for aylima IPL (at the time of ordering), once the unit has been returned to our warehouse.

    The biggest crucial factor for a successful treatment is to simply use it consistently according to our manual, as recommended, and for the recommended time period.

    If you do not follow the instructions, your results will reflect this. We can not control how often, or how you use your device.

    Please ensure that you read and understand our entire manual before use. If the device has not been used correctly and as instructed in the manual, the refund will not be accepted.

    We reserve the right to refuse a refund in the event that we are not satisfied, with the proof you provide to us.

    Shipping costs to return the device to us (once we have approved the return) are the customer's full responsibility, and will not be refunded.

    We recommend that you return the device via traceable service. We do not bear the risk that the return will not reach us.

    We ask all customers to accept up to seven working days for the return to be processed once it has arrived at our warehouse.

  • Does the shipping cost anything?

    No! At AYLIMAskin, we always offer free shipping worldwide.

  • Deliveries

    Delivery times and costs
    AYLIMA delivers to all countries! We have free shipping throughout the EU. Delivery time is usually 1-3 working days from placed order. We do our best to send your order within one day after the order is placed. But remember that it can sometimes take 1-2 days extra due to delays from the shipping company and / or if our warehouse has an unusually high order volume.

    Change delivery address
    Always double-check your address before completing an order. If you happened to write the wrong address, contact us!

    Track an order
    As soon as your package is sent from our warehouse in Sweden, you will receive an email with a tracking link where you can follow your order and see when it arrives at your address / nearest delivery point. Note that the tracking information may take ca 24-48 hours to be updated. Do not forget to take a look at yours spam because emails can sometimes end up there. If you have not received your tracking link within a few days after the order confirmation, you can contact us and we will help you track it!

  • Returns

    Right of withdrawal
    Of course, AYLIMA follows Swedish legislation (the law on distance contracts and contracts outside business premises SFS 2005: 59 and the Swedish Consumer Agency's recommendations!

    If you want to cancel the purchase, it must be possible to present a receipt, ie that the product has been purchased from us.

    You have a 14-day right of withdrawal throughout the EU from the time you receive the product from us. You are responsible for the return shipping cost. Contact customer service and we will help you!

    Gift card
    If you have made a return with a gift card, we ask you to contact our customer service and you will receive a new one.

    Byten
    Unfortunately, our system can not make any changes, only returns and refunds. You therefore need to return the item you do not want and get your money back, then you can place a new order with the item you want to receive instead.

    Complaint
    All products you buy from AYLIMAskin must be of the highest quality. If your item was presumably defective when you received it, we ask you to start a complaint as soon as the error has been noticed.

    According to the Consumer Purchase Act, a consumer must report a defect within a reasonable time as soon as the defect is discovered. Defects that are discovered on goods within a reasonable time, ie 2 months, are counted as complaints. The defect must be original, ie production defects. Normal wear and products older than 2 years is not a complaint. If you want to start a complaint, we ask you to send a picture and description of what is wrong to our customer service.

    Each complaint is processed and assessed manually, so it can take 14-30 banking days before you see your refund on your account. Unauthorized complaints are returned to the sender.

    If you have more questions about returns and exchanges, contact our customer service and we will help you.

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