Terms

INTRODUCTION

These terms of use regulate your purchases from your use of the website www.aylima.se, www.aylima.com, www.aylima.de, www.aylima.co.uk, www.aylima.uk, www.aylima.es and form a agreement between you and AYLIMA GROUP AB, org.nr. 559273-1904 (hereinafter referred to as "AYLIMA") with registered address at Gårdsvägen 2B, 169 70 SOLNA. The terms together with your order, which has been confirmed by an order confirmation, form the contractual basis for the purchase. By making a purchase from AYLIMA, you have accepted these terms. Please make sure you have read and understood these terms of use when using our website.

ORDERING

Orders placed in another person's name without their consent or otherwise will be reported to the authorities. AYLIMA has the right to change prices, correct incorrect prices on all orders. If a price is incorrect, this may force AYLIMA to cancel the purchase and refund the amount paid in the best possible way. This can be done at any time. We reserve the right to cancel your order or part of it if the product is sold out. If a product is sold out, you will receive a notification about it, possibly together with information about what we can offer instead. You get the opportunity to accept our new offer with the changes we specify compared to your order, or cancel the order completely. Furthermore, we reserve the right to cancel orders intended for resale.


THE CONFIRMATION
Once we have received your order, we will send an electronic order confirmation to your e-mail address as confirmation of your purchase. Read the order confirmation carefully when you receive it, and check that the order confirmation matches the order. Deviations between your order and the order confirmation are considered a new offer from us, which you can accept or decline. If you have ordered more than one product, you may receive the products in separate shipments. It is important that you enter the correct email address when placing an order. We recommend that you save the order confirmation to facilitate any contact with our customer service. The order confirmation also serves as a guarantee for the purchase.

PAYMENT

You can pay with either a credit or debit card. AYLIMA does not store credit card numbers.

PAYMENT BY CARD

Pay with your Visa, AMEX or MasterCard securely via the Internet. Your card details are sent directly to the bank and can not be read or accessed by anyone other than your bank. AYLIMA does not charge any extra fees for card payments, but your bank and / or card provider may charge fees. When paying by credit or debit card, the general terms and conditions apply as soon as the card transaction is approved. In the event that no payment has been received after you have sent your order, AYLIMA can automatically cancel your order.

DISCOUNT CODES

Discount codes must be entered during the checkout process to be valid. Attempting to add a promotional code after purchase will not be accepted.

TAXES

All prices shown on AYLIMA include VAT in accordance with applicable law. If an order is sent to a delivery address outside the EU, VAT will be removed at checkout.
Please note that if an order is sent to a delivery address outside the EU, you may be subject to import duties and taxes levied when the delivery reaches your delivery address. You are responsible for the payment of such import duties and taxes. It should be noted that AYLIMA has no control over these fees and as these fees are different for different countries, AYLIMA can not predict their amount. AYLIMA advises you to contact your local customs office for more current information.


DELIVERY AND DELAY

The delivery of the products takes place in the manner stated on the order confirmation. We bear the risk of the products until they are taken over by you, ie when you have received the products in your possession. If the delivery of the products is delayed, we will give you information as soon as we have knowledge of it as well as information about, and possibly when, delivery can take place, or if the product (s) is sold out. If the delivery is delayed and the customer no longer wants to complete the order, it is the customer's responsibility to cancel the order. In cases where the order has been sent, the customer must receive the order.
If the customer has ordered more than one product, the customer may receive the products in separate shipments.

GUARANTEE

The warranty period is 1 year from the date of purchase. This warranty covers manufacturing defects on the product itself. To get a compensation covered by this guarantee, use our contact form on the page "Contact us". In the email, you must provide your full name, address, order number and a detailed description of the problem. Finally, write "Warranty Case" as the subject of the email or letter.
Please note that repairs / replacements will be charged in the following cases, including during the warranty period:

Faults or damage caused by improper use or negligence (blows, dents, crushing, crushing, etc.)

Faults or damage caused by incorrect repairs or modifications

Faults or damage caused by fire or water or a natural disaster such as an earthquake

Aesthetic changes that occur during normal wear and aging (minor scratches, etc., on the casing and / or glass). This warranty means that you can receive free compensation in accordance with these terms and within the specified warranty period, and should not limit any legal right from the customer.

COMPLAINT

After you have received the products, we recommend that you check as soon as possible whether the delivery corresponds to the order confirmation, if the products have been damaged during transport or if the products are otherwise faulty or defective. If the products have faults or defects, you can, depending on the circumstances, demand that the defect be rectified, demand a new delivery, price reduction, compensation or that the purchase be canceled. The buyer can demand re-delivery or to have the product repaired if this can be done at an unreasonable cost to the seller. Notifications of defects and deficiencies in the products can be made to us orally or in writing. It must be done within a reasonable time after you have discovered or should have discovered the error or defect. However, you always have at least two months' warranty period. For evidentiary reasons, we recommend that you send the complaint to us in writing. The right to complain is valid for three years after you received the product, unless otherwise provided by a guarantee or similar commitment.

RIGHT OF WITHDRAWAL

The Swedish law on distance contracts and contracts outside business premises gives you the right to cancel your purchase. The right of withdrawal presupposes that you notify AYLIMA no later than 14 days after you have received the delivery that you want to use the right of withdrawal, by emailing us your order number and picture of the product in original packaging. After that, we will send you a delivery label that you can use to return the item. In order to use the right of withdrawal, the product must be returned to us in the same condition as when you received it. It must also be packed in unopened original packaging. The seller is entitled to compensation for e.g. depreciation due to the buyer having handled the product to a greater extent than necessary. All products must be returned to the seller within a reasonable time, no later than within 14 days of your notice of exercise of the right of withdrawal. Any shipping cost for the return is paid by you. Once the package has been returned and inspected, we will send you an email to confirm that we have received the package. We will also notify you if your refund request has been approved or denied. If accepted, your refund will be processed and you will receive a refund to your card or the original payment method within 14 days of your notice of exercise of the right of withdrawal. The refund will be the entire product amount minus shipping costs back and forth, as well as an administration fee of 150 SEK. The most crucial factor for a successful treatment is to simply use it according to our manual, as recommended, and for the recommended time period. If you do not follow the instructions, your results will reflect this. We can not control how often, or how you use your device. Please ensure that you read and understand our entire manual before use. If the device has not been used correctly and as instructed, the refund will not be accepted. We reserve the right to refuse a refund in the event that we are not satisfied (acting reasonably) with the evidence you provide to us. We recommend that you return the device via traceable service. We do not bear the risk that the return will reach us.

PRODUCT

AYLIMA has the right to adjust prices, add additional costs, product changes in the range and related information without prior notice. The purpose of product images and information texts made available by AYLIMA is to reflect the products as much as possible. While trying to ensure that all content on this site is accurate, errors may occur. All product images should be considered as illustrations and AYLIMA cannot guarantee that all product images accurately reflect the true appearance of the products. Product images may vary depending on the color settings of your computer or phone.



FORCE MAJOR

AYLIMA shall be exempt from liability for damages and other penalties in the performance of the contract which are prevented, hindered or delayed by circumstances beyond our control. Because the release factor should be considered include government intervention, new or amended legislation, state, war, fire, flood, work disruption, prohibition, restrictions, sabotage, poor transportation or weather conditions or lack of delivery from suppliers and the company is exposed to criminal activity affecting activities.

IMMATERIAL RIGHTS

All intellectual property rights, such as trademarks and copyrights, on the Website and in the material published on the Website are owned by AYLIMA or its subsidiaries or licensors. Any use of the Website or its content, including copying or storage of such content in whole or in part, except for your own personal, non-commercial use, is prohibited without the permission of AYLIMA.


PERSONAL INFORMATION AND COOKIES

When you shop with AYLIMA, we will save some of your information to complete your purchase. AYLIMA treats all personal information confidentially. You have the right to request access to yours and if there is something wrong you can have them changed or removed. AYLIMA may also use cookies, for example to improve your experience of the website. You can read more about how we use personal information and cookies here.

If you have questions regarding our handling of your personal data or our use of cookies, or if you wish to invoke any of your rights under applicable privacy laws, please feel free to contact us: info@aylima.com

USER CONTENT

The website www.aylima.se, www.aylima.com, www.aylima.de, www.aylima.co.uk, www.aylima.uk, www.aylima.es can contain user-generated content from, for example, applications on social media. AYLIMA does not claim any ownership rights to such content (images, photos and videos, etc.) and takes no legal responsibility for it. If you suspect copyright infringement or any other right or are otherwise infringed by such content, please contact our customer service.

TERMINATION

AYLIMA reserves the right to terminate your account and / or your use of the website www.aylima.se, www.aylima.com, www.aylima.de, www.aylima.co.uk, www.aylima.uk, www. aylima.es at its sole discretion, for example if AYLIMA suspects that you have violated these Terms of Use. Such termination can be made without prior notice.

ADDITION

AYLIMA may change these terms of use. Each time you order a product from us, the general terms and conditions at that time will apply to the contract between you and AYLIMA. You should therefore regularly visit this page to review the terms and conditions to which you are bound.


DISPUTES

The parties shall try to resolve any disputes amicably. As a consumer, however, you can always refer a possible dispute to the General Complaints Board (ARN). You can contact ARN either via their website www.arn.se or via:
Allmänna ReklamationsnämndenBox 174101 23 Stockholm
All disputes must be resolved in accordance with Swedish law. If the case is taken to court, it must be decided in your (buyer's) court case, ie normally in the vicinity of your place of residence.

THE COMPANY
AYLIMA GROUP AB
559273-1904
The company is based in SOLNA. The company's postal address is Gårdsvägen 2B, 169 70.
If you wish to get in touch with us, send an email to info@aylima.com with your case and your contact details and we will get back to you shortly.

ORDERWhen you have completed your order, an order confirmation will be sent to your e-mail address. In the confirmation you will find all information about products, price, billing and delivery address.
If there is any error in the order confirmation, you must contact us immediately via e-mail to info@aylima.com.

DELIVERY

Our normal delivery times are 1-3 days. NOTE! Orders placed on weekends are sent no earlier than the following Monday.
Should delays in delivery occur (without us notifying you of a longer delivery time), please contact us at e-mail address: info@aylima.com.

PRICESAll prices in the store are stated in SEK and all prices include 25% VAT.
We reserve the right to change prices due to price changes from the supplier, incorrect printing in the price list and inaccuracies in prices due to incorrect information and we reserve the right to adjust the price.


RIGHT OF WITHDRAWAL

When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the time you have received an item that you have ordered.



WHEN USING THE RIGHT OF WITHDRAWAL

You must announce that you regret it. The message should be sent to us info@aylima.com. In your message, your name, address, e-mail address, order number and which goods the return applies to must be clearly stated.
You should return the products to us immediately and at the latest within the statutory 14 days after the cancellation notice. You are responsible for return shipping, delivery and condition of the products upon return, the products should therefore be sent well packaged and in original packaging. On the refund amount, we reserve the right to deduct an amount corresponding to the decrease in value compared to the original value of the product when used or damaged product.



THE RIGHT OF WITHDRAWAL DOES NOT APPLY TO

Products that have been sealed (sealed) for health or hygiene reasons and where the seal (sealing) has been broken by you. Products that have the character of a sealed audio or video recording and where the seal has been broken by you. Specially made product, which has been tailor-made especially for you or has a clear personal touch to your wishes. Services that have been completed and where you have expressly agreed to the service being started without the right of withdrawal.

For more on the statutory right of withdrawal
https: www.konsumentverket.se/



COMPLAINTS AND COMPLAINTSWe inspect all products before they are sent to you. Should the product still be damaged or incorrectly shipped when it arrives, we undertake in accordance with current consumer protection legislation to rectify the defect free of charge. You must always contact us for an approval before returning a defective item.
The complaint must be sent immediately after the defect has been discovered.


HOW DO YOU PROCEED IN THE EVENT OF A COMPLAINT?

Any errors and defects must always be reported to info@aylima.com where you state your name, address, e-mail address, order number and a description of the error. If it is not possible to rectify the fault or deliver a similar product, we will refund you for the defective product in accordance with current consumer protection legislation. We are responsible for return shipping for approved complaints.
We reserve the right to refuse a complaint if it turns out that the product is not defective in accordance with current consumer protection legislation. In the event of complaints, we follow guidelines from the General Complaints Board www.arn.se
 
GUARANTEE

The warranty period is 1 year from the date of purchase. This warranty covers manufacturing defects on the product itself. To get a compensation covered by this guarantee, use our contact form on the page "Contact us". In the email, you must provide your full name, address, order number and a detailed description of the problem. Finally, write "Warranty Case" as the subject of the email or letter.
Please note that repairs / replacements will be charged in the following cases, including during the warranty period.

Faults or damage caused by improper use or negligence (blows, dents, crushing, etc.)

Faults or damage caused by incorrect repairs or modifications

Faults or damage caused by fire or water or a natural disaster such as an earthquake.

Aesthetic changes that occur during normal wear and aging (minor scratches, etc., on the casing). This warranty guarantees that you can receive compensation in accordance with the conditions stated here and within the specified term, and shall not limit any legal right from the customer.

LIMITATION OF LIABILITY

We take no responsibility for indirect damages that may occur due to the product.
We do not accept responsibility for delays / errors due to circumstances beyond the company's control (Force Majeure). These circumstances can be, for example, labor dispute, fire, war, government decision, reduced or no delivery from supplier. Furthermore, no responsibility is taken for any changes to products / product properties that have been changed by the respective supplier and other factors beyond our control.


PRODUCT INFORMATION

We reserve the right to make printing errors on this website and the final sale of products. We do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the screen, photo quality and resolution. We always try our best to expose the products as accurately as possible.



PAYER SUPPLIER

When making a purchase, information is shared with our payment provider. What is stored is first name, last name, address, e-mail address and telephone number. If you choose to pay by invoice, the personal identity number of the payment provider is also saved. The information is saved in order to complete the purchase and to protect the parties against fraud. The payment providers (payment services) we use are: Klarna, Visa, AMEX, MasterCard.Swish.


SHIPPING COMPANY

In order to deliver your orders and complete our agreement, we must share specific information with the shipping company. What is shared with the shipping company is first name, last name and address information for delivery. E-mail address and / or mobile number may also be shared with the shipping company for notification. The shipping companies we work with are: DHL and PostNord.

NEWSLETTER

If you have chosen to subscribe to our newsletter, the first name, last name and e-mail address will be shared with our newsletter provider. This is to be able to keep you updated with information and offers for marketing purposes.



THE RIGHT TO ACCESS

You have the right to receive extracts from all information available about you with us. Excerpts are delivered electronically in a readable format.


RIGHT TO CORRECTION

You have the right to ask us to update incorrect information or supplement information that is incomplete.


THE RIGHT TO BE FORGOTTEN

You can request that the information concerning you be deleted at any time. There are few exceptions to the right to deletion, such as whether it should be retained because we must fulfill a legal obligation (for example, according to the Accounting Act).

RESPONSIBLE FOR DATA PROTECTION

AYLIMA GROUP AB is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.

THEN WE PROTECT YOUR PERSONAL INFORMATION

We use industry standards such as SSL / TLS and one-way hash algorithms to store, process and communicate sensitive information such as personal data and passwords in a secure way. We use the platform Shopify.


CHANGE TO TERMS OF PURCHASE

We reserve the right to make changes to the terms at any time. Changes to the terms will be published online on the website. The changed terms are considered accepted in connection with orders or visits to the website.

DISPUTES AND CHOICE OF LAW

In the event that a dispute cannot be resolved in agreement with the company's customer service and the customer, you as a customer can turn to the General Complaints Board, www.arn.se. For residents of an EU country other than Sweden, complaints can be submitted online via the European Commission's dispute resolution platform, see http://ec.europa.eu/consumers/odr

In the event of a dispute, we follow decisions from ARN or the corresponding dispute resolution body.
Disputes concerning the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law and law.