Terms of purchase

THE COMPANY
AYLIMA GROUP AB
559273-1904
The company is based in SOLNA. The company's postal address is Gårdsvägen 2B, 169 70. If you wish to get in touch with us, send an email to info@aylima.com with your case and your contact details and we will contact you shortly.

ORDERING

When you have completed your order, an order confirmation will be sent to your e-mail address. In the confirmation you will find all information about products, price, billing and delivery address. If there is any error in the order confirmation, you must contact us immediately via e-mail to info@aylima.com.

DELIVERY

Our normal delivery times are 1-3 days. NOTE! Orders placed on weekends are sent no earlier than the following Monday. Should delays in delivery occur (without us notifying you of a longer delivery time), please contact us at e-mail address: info@aylima.com.


PRICES

All prices in the store are stated in SEK and all prices include 25% VAT.
We reserve the right to change prices due to price changes from the supplier, incorrect printing in the price list and inaccuracies in prices due to incorrect information and we reserve the right to adjust the price.

RIGHT OF WITHDRAWAL

When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the time you have received an item that you have ordered.



WHEN USING THE RIGHT OF WITHDRAWAL

You must announce that you regret it. The message should be sent to us info@aylima.com. In your message, your name, address, e-mail address, order number and which goods the return applies to must be clearly stated.
You should return the products to us immediately and at the latest within the legal 14 days after the return notice. You are responsible for return shipping, delivery and condition of the products upon return, the products should therefore be sent well packaged and in original packaging. On the refund amount, we reserve the right to deduct an amount corresponding to the decrease in value compared to the original value of the product when used or damaged product.



THE RIGHT OF WITHDRAWAL DOES NOT APPLY TO

Products that have been sealed (sealed) for health or hygiene reasons and where the seal (sealing) has been broken by you. Products that have the character of a sealed audio or video recording and where the seal has been broken by you. Specially made product, which has been tailor-made especially for you or has a clear personal touch to your wishes. Services that have been completed and where you have expressly agreed to the service being started without the right of withdrawal.

For more on the statutory right of withdrawal
https: www.konsumentverket.se/ 



COMPLAINTS AND COMPLAINTS

We inspect all products before they are sent to you. Should the product still be damaged or incorrectly shipped when it arrives, we undertake in accordance with current consumer protection legislation to rectify the defect free of charge.
You must always contact us for an approval before returning a defective item. The complaint must be sent immediately after the defect has been discovered.


HOW DO YOU PROCEED IN THE EVENT OF A COMPLAINT?

Any errors and defects must always be reported to info@aylima.com where you state your name, address, e-mail address, order number and a description of the error. If it is not possible to rectify the fault or deliver a similar product, we will refund you for the defective product in accordance with current consumer protection legislation. We are responsible for return shipping for approved complaints.
We reserve the right to refuse a complaint if it turns out that the product is not defective in accordance with current consumer protection legislation. In the event of complaints, we follow guidelines from the General Complaints Board www.arn.se
 
GUARANTEE

The warranty period is 1 year from the date of purchase. This warranty covers manufacturing defects on the product itself. To get a compensation covered by this guarantee, use our contact form on the page "Contact us". In the email, you must provide your full name, address, order number and a detailed description of the problem. Finally, write "Warranty Case" as the subject of the email or letter.
Please note that repair / replacement will be charged in the following cases, including during the warranty period. Faults or damage caused by improper use or negligence (bumps, dents, crushing, etc.)

Faults or damage caused by incorrect repairs or modifications

Faults or damage caused by fire or water or a natural disaster such as an earthquake.

Aesthetic changes that occur during normal wear and aging (minor scratches, etc., on the casing). This warranty guarantees that you can receive compensation in accordance with the conditions stated here and within the specified term, and shall not limit any legal right from the customer.


LIMITATION OF LIABILITY

We take no responsibility for indirect damages that may occur due to the product.
We do not accept responsibility for delays / errors due to circumstances beyond the company's control (Force Majeure). These circumstances can be, for example, labor dispute, fire, war, government decision, reduced or no delivery from supplier. Furthermore, no responsibility is taken for any changes to products / product properties that have been changed by the respective supplier and other factors beyond our control.

PRODUCT INFORMATION

We reserve the right to make printing errors on this website and the final sale of products. We do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the screen, photo quality and resolution. We always try our best to expose the products as accurately as possible.



PAYMENT SUPPLIER

When making a purchase, information is shared with our payment provider. What is stored is first name, last name, address, e-mail address and telephone number. If you choose to pay by invoice, the personal identity number of the payment provider is also saved. The information is saved in order to complete the purchase and to protect the parties against fraud. The payment providers (payment services) we use are: Klarna, Visa, AMEX, MasterCard.Swish.

SHIPPING COMPANY

In order to deliver your orders and complete our agreement, we must share specific information with the shipping company. What is shared with the shipping company is first name, last name and address information for delivery. E-mail address and / or mobile number may also be shared with the shipping company for notification. The shipping companies we work with are: DHL and PostNord.

NEWSLETTER

If you have chosen to subscribe to our newsletter, the first name, last name and e-mail address will be shared with our newsletter provider. This is to be able to keep you updated with information and offers for marketing purposes.



THE RIGHT TO ACCESS

You have the right to receive extracts from all information available about you with us. Excerpts are delivered electronically in a readable format.

RIGHT TO CORRECTION

You have the right to ask us to update incorrect information or supplement information that is incomplete.

THE RIGHT TO BE FORGOTTEN

You can request that the information concerning you be deleted at any time. There are few exceptions to the right to deletion, such as whether it should be retained because we must fulfill a legal obligation (for example, according to the Accounting Act).

RESPONSIBLE FOR DATA PROTECTION

AYLIMA GROUP AB is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.

THEN WE PROTECT YOUR PERSONAL INFORMATION

We use industry standards such as SSL / TLS and one-way hash algorithms to store, process and communicate sensitive information such as personal data and passwords in a secure way. We use the platform Shopify.


CHANGE TO TERMS OF PURCHASE

We reserve the right to make changes to the terms at any time. Changes to the terms will be published online on the website. The changed terms are considered accepted in connection with orders or visits to the website.


DISPUTES AND CHOICE OF LAW

In the event that a dispute cannot be resolved in agreement with the company's customer service and the customer, you as a customer can turn to the General Complaints Board, www.arn.se. For residents of an EU country other than Sweden, complaints can be submitted online via the European Commission's dispute resolution platform, see http://ec.europa.eu/consumers/odr

In the event of a dispute, we follow decisions from ARN or the corresponding dispute resolution body.
Disputes concerning the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law and law.