faq

Here you will find answers to frequently asked questions

FAQ AYLIMA

Yes.

info@aylima.com

AYLIMA offers free freight

WHAT WARRANTY DOES AYLIMA HAVE? The warranty period is 1 year from the date of purchase. This warranty covers manufacturing defects in the product itself. To obtain a replacement covered by this warranty, please use our contact form on the “Contact us” page. In the email you must include your full name, address, order number and a detailed description of the problem. Finally, please write “Warranty case” as the subject of your email or letter. Please note that repair/replacement will be charged in the following cases, even during the warranty period: Defects or damage caused by misuse or carelessness (knocks, dents, crushed, smashed, etc.) Defects or damage caused by improper repairs or modifications Defects or damage caused by fire or water or a natural disaster such as an earthquake Aesthetic changes that occur with normal wear and aging (minor scratches, etc., on the casing and/or glass) This warranty means that you can receive free compensation in accordance with these terms and conditions and within the specified warranty period,
Our normal delivery times are 1-3 days. NB! Orders placed on weekends will be shipped the following Monday at the earliest. In the event of a delay in delivery (without us having notified you of a longer delivery time), please contact us at the following email address: info@aylima.com.
We have a 14 day return policy. If 14 days have passed since you made your purchase, we cannot offer you a return or modification of the product. To be eligible for a return, the product must be in the same condition as when you received it. It must also be packaged in its original unopened packaging. Otherwise we cannot guarantee that it has never been used. If you decide to return the goods, please email us with your order number and a picture of the goods in the original packaging. Then we will send you a delivery label that you can use to return the goods.
Once the package has been returned and inspected, we will send you an email to confirm that we have received the package. We will also notify you if your request for a refund has been approved or rejected. If accepted, your refund will be processed and your card or original payment method will be refunded within 7 working days. The refund will be the full amount of the product minus shipping costs for delivery and return.

FAQ IPL

IPL is Intense Pulsed gentle light against the skin and absorbed by the hair roots. The light stimulates the hair follicles to go into resting phase. As a consequence, hair is naturally split and regrowth is prevented and your skin is left silky smooth. The hair growth cycle consists of different phases. IPL technology is effective on hair in the growth phase. Not all hairs are in the same phase at the same time. Therefore, we recommend a 4-12 week treatment schedule to ensure that all desired hairs are effectively treated during their growth phase. Please note that IPL treatment is not effective if you have white, red or grey hairs as they do not absorb enough light.
HOW DOES IPL WORK? The IPL technology gently pulses light onto the skin which is absorbed by the hair roots. The darker the hair, the better the light is absorbed by the device. The light flashes stimulate the hair follicles to go into resting phase. As a consequence, hair is naturally split and regrowth is prevented and your skin is left silky smooth. The hair growth cycle consists of different phases. IPL technology is only effective on hair in the growth phase. Not all hairs are in the same phase at the same time. Therefore, we recommend a 4-12 week treatment schedule to ensure that all hairs are effectively treated during their growth phase. NOTE Treatment with this device is not effective if you have white, grey or red hairs as they do not absorb enough light. What can you expect after the 1st treatment. After the first treatment, it may take 1-2 weeks for all hairs to disappear. During the first few weeks you will still see hair growing. These are unlikely to have been in their growth phase during the initial treatments. 2-3 treatments. It is important to continue treating according to the recommended treatment schedule to get results. 4-5 treatments. A reduction in the number of hairs should be visible. Continue treatment with frequent improvement treatments every 4-8-12 weeks to maintain results.
1. Shave and clean the area to be treated. 2. Plug in the power cord and start the unit. 3. Select your desired power level (1-6) 4. Put on the safety goggles provided. 5. Place the unit against the skin so that the red light starts to flash. 6. Push the flash button, move the unit to a new area and repeat. 7. Treatment is done. If you wish, you can apply aloe vera gel or moisturising cream/lotion.
1. Plug in the external power cord. The red indicator emits a flashing red light. Push the ON/OFF button and hold it down for 3 seconds. The unit is on. 2. Push the ON/OFF button to adjust your personal intensity level (Power). Level 1 is the lowest and level 6 the highest. We recommend that you perform a skin test on the relevant skin area before starting your treatment. This is to identify the level of intensity that suits you and your skin tone. 3. Point the appliance at the hairline. When the device is in contact with the skin, the indicator lights up pink. Push the flash button to start treatment. Push the flash button and hold it down for 3 seconds to automatically start the flashing. This is the so-called “Glide function”, the red indicator then turns blue. For single flashes. Point the device at the hair area and push the flash button to treat. For the glide function. Hold down the flash button for 3 seconds. The indicator turns blue. The device will automatically emit flashes of light until the device leaves the skin. When the unit is on but not in use, it enters sleep mode after 5 minutes. To restart the device, push the ON/OFF button and hold it down for 2 seconds. To turn off the unit. Push the ON/OFF button and hold it down for 3 seconds, the fan will continue to cool the unit and after 1 minute it will turn off. TOUCH-UPS After the initial treatment phase of 4-8 treatments, we recommend maintenance treatments every 4-8-12 weeks when you observe new hair growth. This is to maintain the results and enjoy silky smooth skin for months. The time between treatments may vary depending on your individual hair growth and different body areas. AFTER USE Your skin may be slightly red, tingle and/or feel warm. This reaction is completely harmless and disappears quickly. Dry skin and itching may occur due to shaving or a combination of shaving and light treatment. You can cool down the area with ice or a wet cold cloth. If dryness persists, you can apply a fragrance-free moisturiser to the treated area 24 hours after treatment. After use, it is safe to apply lotion, cream, deodorant, moisturiser or cosmetics to the treated area. If you experience skin irritation or redness after the treatment, please wait until it disappears before applying any product to your skin.
AYLIMA-IPL is clinically tested and approved. AYLIMA-IPL is CE marked, safe, effective and produced for home use.
One of the main advantages of IPL over other types of hair removal is that it is significantly less painful. The feeling can best be described as a warm sensation over the skin.
Most people notice results after 4 weeks. Complete results will only be seen after 12 weeks.
It is important to understand that with any form of IPL/laser (whether in a salon or at home), some form of maintenance treatment is always required afterwards to prevent hair from growing back. AYLIMA-IPL technology, gently pulses light onto the skin and it is then absorbed by the hair roots. The darker the hair, the better the light is absorbed by the device. The light flashes stimulate the hair follicles to go into resting phase. As a consequence, hair is naturally split and regrowth is prevented and your skin is left silky smooth. The hair growth cycle consists of different phases. IPL technology is only effective on hair in the growth phase. Not all hairs are in the same phase at the same time. Therefore, we recommend a treatment schedule of up to 12 weeks to ensure that all hairs are effectively treated during their growth phase. Thereafter, we recommend a continuous maintenance treatment once every one, two or three months to maintain the results.
IPL works best on darker hair colours. People with lighter hair colours such as red, grey and very blond (white) hair are advised not to use IPL as a hair removal method. This is because very light hair does not contain enough melanin to carry the light down to the root, while red hair contains a different type of melanin and does not respond well to IPL treatment. It is possible to see results with blonde hair and it may take more treatments than for people with darker hair before the desired results are achieved.
IPL also requires a low skin content of melanin, so it does not attract the light but instead the hair does. Dark skin tones are therefore more likely to absorb the intense pulses of light, which can burn the skin.
You should not use IPL on tattoos - around the tattoos is fine.
Not on all areas, but many. Avoid eyes, genitals and anus. You can find more information in your instruction manual.
We recommend the use of safety glasses for all types of IPL treatment. Therefore, they are included free of charge in your AYLIMA IPL KIT.
Deliberately exposing your skin to natural or artificial sunlight in order to develop a tan affects the sensitivity and colour of your skin. Therefore, the following is important. Wait at least 48 hours before sunbathing after each treatment. Even after 48 hours, make sure that the treated skin does not show any redness. If you expose your skin to the sun (without deliberate sunbathing) for 48 hours after treatment, apply sunscreen SPF50+ to the treated areas. After this period, you can use SPF30+ for two weeks. After sunbathing, please pay attention to your skin to make sure that you are not burned. Perform a skin test to determine the light intensity setting. Do not use IPL on sunburnt body areas.
If you have used an artificial sunscreen, for example (tan without sun), then please wait until the artificial tan has disappeared before treating with IPL. NB! Incidental and indirect sun exposure does not qualify as sunbathing.
Yes. Our recommendation is that you shave the areas where you are going to treat with IPL. This allows the light to be absorbed into the hair follicles for a more effective treatment. Shaving with a razor or trimmer will cut the hair down to an ideal length for using IPL with the best results. Your AYLIMA IPL kit always includes a free razor * We do not recommend hair removal creams or waxing as it can counteract the effect of IPL.
Our recommendation is that you use AYLIMA-IPL once a week for the first 12 weeks. After that, use the device once a month for 3 months or until you achieve the desired results.
AYLIMA IPL delivers approximately 500,000 flashes of light which equates to more than 10 years of life if you follow our recommendations.
AYLIMAS IPL device has an energy frequency of 6.18-9.5 J/cm2. This is an ideal, approved and safe level to treat at home.
No.
We advise against IPL treatment during pregnancy and breastfeeding. This is due to the hormonal surge that occurs, which increases the risk of skin irritation and inflammation.
Our recommendation is not to use IPL over dark freckles. For lighter freckles, it is fine to treat with IPL.
We recommend only shaving with a razor or trimmer when necessary. We advise against hair removal methods that remove the entire root of the hair, as this is the part that absorbs the light during IPL treatment, which is a prerequisite for a successful and effective IPL treatment. * So you should not wax, pluck, thread or epilate between treatments.
Yes! We recommend that you use your regular lotion adapted to your skin type after IPL treatment.
Yes! This is perfectly normal. The light energy produced by IPL may cause you to smell a slight burning. The smell occurs where you may have missed a few hairs, e.g., when shaving with a razor or device. To avoid a burning smell, be as thorough as possible with your shaving before treatment with IPL.

FAQ ELVA

To start ELVA, push the ON/OFF button and hold it down. Push the ON/OFF button to change the setting. Adjust the intensity with the plus or minus buttons.
Setting 1: Cleaning with blue light Tips! Can be used with or without a cotton pad. With a cotton pad: Place a cotton pad against the massage head, push on the retaining ring to hold the cotton pad in place, apply make- up remover/cleansing lotion and cleanse the face. Without: Hold a finger/fingers on the touch sensor and enjoy a warming facial massage with EMS microcurrent + micro vibrations + heating. Setting 2: Deep clean with the cleaning silicone brush, adjust the intensity with the plus or minus buttons. Setting 3: Treatment with red light + EMS microcurrent + micro- vibration + heating. Apply face serum, essence or face mist to face. Hold a finger(s) on the touch sensor and treat. Adjust the intensity with the plus or minus buttons. Setting 4: Phototherapy treatment: light blue light + heating. Apply the massage head to the desired part of the face to be treated.
AYLIMA-ELVA is a deep cleansing skin rejuvenating facial massager with multiple functions in one. EMS Microcurrent: Massages and stimulates muscles using microcurrent, restoring muscle elasticity and stimulating the skin which increases the production of ATP, important for collagen production. Heating: Heating promotes absorption and tightens the skin, making it plumper. Micro-vibrations: Through mechanical vibration and electrical stimulation the skin is tightened, its elasticity is increased and the metabolism of skin cells is improved. Phototherapy: light blue and blue light can repair rough skin areas, smoothen the skin, prevent acne and eliminate acne. Red light can promote collagen production and effectively inhibits skin wrinkles, blemishes, dark spots and restores skin elasticity and radiance.

Size 36*66mm

Weight 95g

Included machine, instuction manual, adapter

Effect 3.7/600mAH

Waterproof IPX7

Intensity 1-4

Do not use if you have undergone facial plastic surgery or have subcutaneous metal implants. The device has not been tested on pregnant women.
Lukewarm or hot water.
The unit is completely sealed from dust and protected from water to a depth of up to 1 meter.

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Customer service is open:
Monday-Friday 08: 30-17: 00

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